Customer Support Sound Engineer

Name: Lynn Berry

Current Location: Denver, CO (Comfortable going onsite once a month)

Availability for Interview: 1 Day Notice

Availability to Start: 2 weeks’ notice

Education:

Associates in Electronic Engineering Technology from Federal Aviation Administration

ADMS:

Has over 4 years of experience with implementation of ADMS. Has experience in deployement, optimizing, and testing of Advanced Distribution Management System (ADMS) infrastructure and field area network.

Networking:

Has over 15 years of experience with Networking. Has experience in providing Tier 1, 2, and 3 IP Network engineering support for in-house and remote customers (networks, servers, routers, switches, and using various software such as, RHEL, CentOS, VMWare, Kubernetes, Grafana, SolarWinds, and Wireshark.

Utility Experience:

Has extensive experience working for Utility companies like NV Energy, Xcel Energy and Halliburton Energy Services.

Summary:

●Over 25 years of experience in Telecom, Networking, Information Technology (IT), Operational Technology (OT), Electrical and Electronics SCADA systems

●In-depth technical knowledge and management experience in the areas of Designing, Testing, Implementing, Maintaining and Training of Telecommunications (5G OpenRAN, CBRS, LTE, WiMAX, WLAN, microwave, optical and wired systems. I have extensive experience in Networking, Computers, and Operating Systems and Windows/Linux/Unix/Virtualization/Containerization (CNF/VNF)

●Assisted with the design, deployment and optimization of a 4G Field Area Network for power utility companies

●Performed Ethernet network level fault isolation with various tools (Wireshark, QxDM, iPerf, nmap, and PRTG)

●Assisted substations engineers with implementing SCADA communications systems.

●Substations NERC CIP trained

●Provided Tier 1, 2, and 3 IP Telephony/Network engineering support for in-house and remote customers (networks, servers, routers, switches, and using Wireshark, Ngrep, Nagios, OpenNMS, SolarWinds and Prometheus/Grafana.

Professional Experience:

Fortitude Systems - Denver, CO Nov 2021 – Present

Engineer

●Provided operational support for cloud virtualized O-RAN systems deployed in AWS and VMWare Cloud nation-wide.

●Analyzed system issues and determined corrective actions and implementations to restore services.

●Escalated complex issues to additional resources.

●Performed root-cause analysis for failures and developed corrective actions.

●Contributed to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies and increased service uptime leading to an overall excellent customer experience.

●Provided support to Market Teams to troubleshoot/resolve complex issues with deployed RF and O-RAN systems.

●Engaged and escalated issues with vendors when critical/time sensitive support and resolution was required.

●Coordinated proposed changes with Certification Lab for validation.

●Produced updated technical specifications of system changes and provided a comprehensive plan for release.

●Ensured solutions met key criteria for CI/CD, system orchestration and automation.

●Worked with technical writers/engineers to document final process configurations and MOPs.

●Provided on-call support on a rotational basis.

●Obtained and used a thorough understanding and mid-level experience in 5G ORAN split functions (7-2x, RU, DU, CUCP, CUUP) to resolve RAN issues.

●Possess mid-level experience in C-RAN, V-RAN software architectures in a virtualized environment

●Obtain and utilized an indepth understanding of RF Radio operations over eCPRI interfaces which includes CSR, DU and timing configurations to configure RAN.

●Acquired and utilized extensive understanding of software systems/services running as virtualized O-RAN functions.

●Acquired and utilized an in-depth understanding and experience of virtualized networks, orchestration and automation across a large network architecture with Kubernetes.

●Currently, keeping abreast of RAN/O-RAN architecture described in 3GPP standards (Rel 15 & 16).

●Designed, installed and managed CBRS network.

Pacific Gas &Electric

Mar 2021 - Nov 2021

Fresno, CA

RF Networks Engineer

●Performed and maintain Configuration Management of RAN for ADMS

●Designed, implemented and optimized Field Area Network (FAN) for power utilities

●Designed, configured and maintained ADMS Network (switches, routers, gateways and servers).

●Installed, Managed and Maintained TropOS mesh/SuptOS NMS

●Performed optimization utilizing drive testing with XCAL and XCAP

●Designed RAN-FAN Private Fixed Cellular in IMS spectrum for ADMS

NVEnergy

LasVegas,NV Jan 2020 – Sep 2020

RF Engineering

Design Work (80%)

●Created and updated Site Records

●Creates and updated System Records

●Created and updated Site AutoCAD files

●Create Detailed Scope of Work & BOM to issue for construction crews to build

●DESIGN HOUSE Engineers created packages that are issued for Construction to our Telecom technicians.

●Lab testing ad needed to test new equipment and standards.

●Created and managed FAN Lab used to test and validate network functionality and reliability.

●Wrote test scripts to gather data from FAN devices and SNMP servers utilizing Python.

Project Management & Administrative functions (20%)

●Attend meeting on behalf of the Telecommunication Department and serve as the Subject Matter expert in Energy Delivery and Transmission project meetings

●Conduct meetings

●Manage project schedules, and deliverables ( understanding project cash flows and reporting on tasks)

●Coordinate between other departments and other agencies outside of NVE

Project Work

●Replace outdated and broken equipment that is no longer supported by vendors.

●TDM equipment is slowly being phased out by MPLS Network based technologies.

●Replace TDM technologies and migrate services on to existing MPLS network, but needs guidance into navigating this migration.

CITC – Beth Abraham Oct 2018 – Jan 2020

IT/Network/Sound Engineer

●Performed technical refresh/upgrade of computers and network components.

●Upgrade sound system digital signal processors and sound boards.

●Refurbished and restored Security Surveillance System.

●Converted lighting system from incandescent to LED (UNISON D20 Dimmers)

●Redesign WLAN system for improved coverage and greater capacity

●Designed, configured, installed and maintained Kiosks (Raspberry PI 3 and 4).

Mindlance Jul 2018 – Sep 2018

RF Electrical Engineer

●Resolved complex technical issues through experience and coordinated effort Xcel Personnel and vendors.

●Performed studies, trending and testing to mitigate outages to minimize impacts on SLAs.

●Made recommendations for redesigning, monitoring, and managing capacity and increasing system reliability.

●Provided various engineering support for developers, engineers, and technicians.

●Performed HMI graphics validation using substationsand feeders single-line drawings

●Performed SCADA (DNP3 and ICCP) Point-To-Point test after populating feeder device templates

●Assisted with the deployment and optimization of a 4G Field Area Network (FAN)/Advanced Metering Infrastructure (AMI) and Advanced Distribution Management System (ADMS)

●Installed, integrated and commissioned IoT, LTE-M and NB-IoT Field Area Networks

●Installed, integrated and commissioned Mesh Field Area Networks

●Performed integration of field sites into Google Earth

●Validated RF studies with EDX Signal Provided

●Managed and supervised installation crews

Motorola Solutions, Inc., Xcel Energy Account Oct 2012 – Dec 2017

Field Service Technician

●Managed, configured, commissioned and maintained Xcel Energy’s mission-critical data-communications network (Optical, Microwave and LMR systems).

●Installed, configured, maintained and managed optical networks (Ciena 39xx, LOOP Telecom, and Coriant DACs).

●Resolved complex technical issues through experience and coordinated effort Xcel Personnel and vendors.

●Performed studies, trending and testing to mitigate outages to minimize impacts on SLAs

●Made recommendations for redesigning, monitoring, and managing capacity and increasing system reliability

●Provided various engineering support for developers, engineers, and managers.

●Deployed and optimized of a 4G Field Area Network (FAN), TR069, Advanced Metering Infrastructure (AMI) and Advanced Distribution Management System (ADMS), Ruggedcom RS900, RS15xx, AirSpan RAN (servers, switches, and routers), Raspberry PI and Odroid IoT devices

●Designed, implemented and maintained TDM, Optical, Carrier Ethernet, Frame Relay, SONET, WiMAX/LTE, Microwave and Two-Way (LMR) networks (fiber, RF and copper) within a major power utility company.

●Installed, configured and managed two-way radio, microwave, fiber and copper infrastructure components (radios, servers, routers, switches, DACSs, channel banks, modems, multiplexers, and ancillary equipment).

●Assisted in migration from TDM to IP/MPLS protocol networks.

●Performed duties of Network Engineer (Ethernet, SONET, TDM, and SNMP) in a 24/7 NOC.

●Installed, configured and maintained TCP/IP protocols and circuit-based networks.

●Installed, configured and maintained various OSs (Linux, Windows, and VMWare).

●Installed, configured and maintained applications, SNMP/Network Management System for Linux and Windows

●Installed, configured and maintained packet (IP) and circuit (DSx, SONET, OC3, and O12) based networks.

●Installed, configured, and managed L2/L3 switches, MUXs, and DACS in various substations SCADA applications.

●Installed and configured Ethernet (IP) and circuit-based (TDM) WAN and SCADA applications.

●Designed, built, installed and maintained 450 and 900 MHz radio circuits for SCADA.

●Installed, tested and configured Field Area Networks (FAN) Lab, TR-69, Internet of Things (IoT) for Distribution Automation (DA) and Gas SCADA

●Performed RF testing, detection, mitigation, resolution of interference and RF surveys with H/W and S/W tools.

●Performed Ethernet network level fault isolation with various tools (Wireshark, ngrep, iperf, nmap, and PRTG)

●Integrated, managed and conducted testing of FAN LAB elements for performance and compatibility

●Maintained AutoCAD and VISIO circuits’ database.

iControl Networks, Aurora, CO Jan 2012 – Oct 2012

Field Engineer (Contract)

●Performed Time Studies to mitigate average handling times for activation of SIM and radio registration.

●Provided engineering support for Cellular M2M (GPRS/GSM, UTMS, 802.11abgn, Zigbee and ZWave).

●Performed detection, mitigation and resolution of RF Interference for GSM, Zigbee, ZWave, Mesh, and 802.11 networks.

●Performed regression testing for anomalies of applications for various OSs (Linux, Windows, Android, and iOS).

●Provided technical instruction for fault isolation, best practices and safety for technicians and installers.

●Provided various engineering support for developers, engineers, and marketing personnel.

Clearwire, Denver, CO Apr 2010 – Nov 2011

Field Engineer

●Performed installation, configuration, (local and remote), optimization, performance analysis and fault isolation/resolution of TDD-WiMAX, Microwave Backhaul Systems (DragomWave, EBand, and Motorola PTPs), Site Controllers, RANs (WiMAX), Power Distribution Systems, and performed site construction inspections.

●Configured, Metro Ethernet/SONET Carrier-Grade Switches/Routers (Ciena 3300, WWP-311, WWP-427, Cisco and Juniper)

●Attended CelPlan and WiMAX Forum – LTE, WiMAX, and WLAN Network Design, Optimization and Performance Analysis.

●Attended training in Backhaul Design, BTS Construction, Advanced DragonWave Microwave, EBand, Motorola Microwave, Anritsu RF Fundamental, EXFO Fiber Optical, and various Clearwire University Courses.

●Assisted Commissioning Team with the installation and fault isolation and resolution of Clearwire Core Components (ASN, CSN, VoIP, IMS, Switches, Routers, Fiber Optics, -48VDC Power Plants, HVAC, and Facility Infrastructure Facility of the Clearwire WiMAX Switching Center (WSC) and various antenna configuration.

●Assisted RF and Backhaul Engineers with optimization, redesign and isolation and mitigation of interference of microwave links and WiMAX TDD RF issues.

●Assisted RF RAN engineers utilizing tools such as WindCatcher, XCAL (Drive Test), and familiarity with CelPlanner.

●Installed and configured High Availability (HA) servers clusters, storage systems, SNMP Trap Servers.

●Managed and maintained Clearwire-Denver WiMAX switching/data center (installation, testing, and fault isolation)

Teliax, Inc., Denver, CO Jun 2007 – Apr 2010

Support Engineer

●Managed the NOC Customer Support Team, and designed and sold VoIP and Internet Telephony telecommunications plans and systems to small-to-medium (SMB) size businesses

●Provided Tier 1, 2, and 3 IP Telephony/Network engineering support for in-house and remote customers (networks, servers, routers, switches, and IP-PBXs) using Wireshark, Ngrep, Nagios and OpenNMS.

●Designed, installed, and configured (CLI and XML) Linux-Amp-MySQL-PHP-Asterisk (LAMPA), Freeswitch, Kamailio based SIP server, Session Border Controller, Routers, Switches, and IP-PBXs.

●Designed, provisioned, and maintained T1s, Carrier Ethernet, SIP Trunks and other IP-based circuits for VoIP Systems and networking testing lab.

●Installed, configured and maintained Carrier Grade SIP Server and Session Border Controllers (FreeSwitch and Kamailio) in a virtualization (VMWare. KVM and ZEN) environments

●Performed Fault Isolation and Resolution of SIP-related protocols utilized in an Internet Multimedia Subsystem (IMS).

ICTHUS Technologies, Denver, CO Nov 2004 – Jun 2007

Field Engineer

●Designed, installed and maintained automation/control networks systems (Data Acquisition and Control systems utilizing Unix, Linux, QNX, Windows, PLC, PC104, PC, MatLab real-time computing and SCADA).

●Designed, installed and managed wireless networks (802.11a/b/g/n, 900Mhz, 2.4 and 5 GHz).

●Installed, configured and managed RF Data links, lasers, InfraRed, 802.11a/b/g/n wireless networks and Wired and Wireless Data/VoIP systems.

●Installed and managed Microwave links (150+ feet towers).

●Designed, installed and managed WLAN (802.11a/b/g/n) for small businesses and residential properties.

●Installed and performed corrective and preventive on various antenna systems.

Halliburton Energy Services, Brighton, CO Jan 2004 – Nov 2004

Electronics and Computer Engineering Technician

●Managed and maintained Real-time data acquisition and control networks (PCs, RS6000s PC104 and M68000).

●Performed software, board and system level fault isolation and resolution on digital and analog systems (hardware and software).

●Installed, upgraded and maintained Unix/Linux/Windows, and embedded platforms and hard real-time systems.

●Installed and maintained electronic, electrical, mechanical, hydraulic and pneumatic systems used in hydraulic fracturing of oil and gas well.

Federal Aviation Administration, Denver CO Oct 1989 – May 2004

Instructor/System Analyst

●Managed, and taught 12-16 students per class in Electronics, RADAR, Navigational, Communications, Automation and Computer systems for Air Traffic Control facilities.

●Performed software and subsystem level fault isolation and resolution on digital and analog systems.

●Performed RFI/EMI detection and resolution for RF communications (Data and Analog)

●Submitted and documented hardware changes for nation-wide modification for Radars, Communications, Navigational, Data Acquisition/Control, and Info/Data Systems.

●Developed courseware and taught Electronics, Software and Information Technology in a classroom and training/testing lab(12-16 students) setting.

●Organized and developed the efficient methods of training, testing and maintenance procedures.

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