Starasia Solomon

**** ******** ****** ******** *****, VA 23464 * 757-***-**** * adxldf@r.postjobfree.com EDUCATION & CERTIFICATION

GED HSE - Received on March 2014 Brooklyn, NY

HHA Certification – Received on March 2016 Brooklyn, NY Customer Service Certification - Received on July 2018 Brooklyn, NY Soft Skills Certification – Received on August 2018 Brooklyn,NY NYS – Security Guard License – Received on September 2018 New,York Fire Guard (FO1) – Received on January 2019 New York PROFESSIONAL EXPERIENCE

Conduent Inc.

● Benefit Administrative Specialist

● Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.

● Identifies customer needs by referring to case notes and examining each as a specific case.

● Performs routine call center activities concerning business products and services.

● Uses standard scripts and established guidelines and under supervision, to meet SLAs.

● Provides customers with information that is specialized.

● Communicates in a warm and empathetic manner.

● Gather all necessary information to update the database. Life Protect 24/7 July 2021-Present

Sales Call Center

● Answering incoming calls and respond to customers

● Management and resolve customers complaints

● Sell products and place customers orders in the computer system

● Identify and escalate issues

● Provide product and service

Garrison Protective Services Oct 2018 – Feb 2019 Queens,NY NYS Security Guard

● Lock doors and gates of entrances and exits to secure buildings

● Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

● Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

A+ Care April 2016 – June 2018 Brooklyn, NY

Home Health Aide

● Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager

● Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming

● Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

UPS Oct 2017 – Feb 2018 Brooklyn, NY

Driver’s Helper/seasonal

● Delivered up to two hundred packages a day

● Lifted packages up to seventy pounds

● Quickly guided packages door to door

● Helped driver carry packages to residents and companies SKILLS & ABILITIES

● Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

● Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

● Service Orientation — Actively looking for ways to help people

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