Crew Member Ride Operator

Kelly Flores

San Antonio, TX *****

224-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Highly motivated with 4 years of customer service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

SKILLS

• Customer Service Management

• Team Leadership

• Employee Supervision

• Conflict Resolution

• Process Optimization

• Quality Management

• Till counting

• Fluent in Spanish

WORK HISTORY

ASSISTANT MANAGER 10/2018 to 09/2022

Chipotle Mexican Grill - Lake Bluff, IL

Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

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Coached crew members to optimize performance and motivate toward more efficient work.

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Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

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Supervised employees and oversaw quality compliance with company standards for food and services.

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Worked closely with team members to schedule breaks and shifts to meet state regulations.

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Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

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• Tracked receipts, employee hours and inventory movements. Kept employees operating productively and working on task to meet business and customer needs.

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Trained back-up associates and led crew members in managing operations of storefront.

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• Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.

• Reconciled receipt totals, cash and credit payments to address shortages. CREW MEMBER 09/2017 to 09/2018

McDonald's - North Chicago, IL

• Took orders, prepared meals and collected payments.

• Collaborated with team members to complete orders. Prepared products following restaurant, health, and safety standards and procedures.

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• Kept food preparation area, equipment and utensils clean and sanitary.

• Worked front counter, drive-thru and other areas. Maintained effective supply levels by monitoring and reordering food stock and dry goods.

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Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

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• Accurately operated cash register to process customer payments.

• Documented customer orders and conveyed special requests to kitchen staff.. RIDE OPERATOR 10/2017 to 09/2018

Six Flags Great America - Gurnee, IL

Engaged safety devices and monitored attraction during operation to reduce safety risks.

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• Cleaned rides and attractions to reduce spread of germs and bacteria.

• Operated rides and attractions according to written guidelines to reduce injuries. Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

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Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.

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EDUCATION

North Chicago Community Highschool - North Chicago, IL High School Diploma 05/2020

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