Data Entry Customer Service

SALENA A. MALT *** New Hampshire Lane

Trafford, PA 15085

724-***-****

OBJECTIVE

To contribute my diversified background to assist an organization in increased productivity. EMPLOYMENT HISTORY

Customer Service/Logistics Operations 2009-2015

MAVERICK DENTAL LABORATORIES, LLC - Monroeville, PA

• Liaison for international labs from the Philippines, Hong Kong and Shenzhen

• Internal and external remake return authorizations

• Quality control with overseas labs via e-mail and photos

• Member of Safety Committee: implement safety for the lab following OSHA standards; yearly meetings with company insurance holder

• Manage inventory and distribution of precious metals

• Manage drivers' schedules and routes

• Handle all aspects of shipping and receiving with UPS and Fed Ex

• Supervision of account managers

• Production manager for entire laboratory; manage distribution of technician's work

(approximately 20-27 employees)

• Meet with department managers daily to discuss department employees work skills to effectively distribute work loads

• Train new employees: customer service/data entry, warehouse employees on daily operations and computer programs

• Responsible for outside sales with telephone communication related to client accounts

• Purchase and distribute supplies for all departments in lab

• Build burs for Rotary

Customer Service/Quality Control/Logistics Operations Supervisor 2005-2009 JESSE & FRICHTEL DENTAL LAB, PRECISION DENTAL LABORATORY, J & F INTERNATIONAL DENTAL LAB, ADR JESSE & FRICHTEL (State of Indiana) -Pittsburgh, PA

• Correspondence via emails with international labs in Shanghai, Korea, Hong Kong, and Germany regarding cases outsourced or supplies ordered

• Validate emails/invoices with Labnet program; pull cases for inventory for incoming shipments confirming metal weights for each case

• Shipping and Receiving/Warehouse Manager - unpack/stage cases for quality control from overseas shipments, ship incoming work to sister laboratories for stages of cases, track all packages via UPS, Fed Ex, DHL: International and domestic

• Generate daily reports using Labnet for next-day workload and staged work for technicians

• Invoice finished work for delivery to doctor’s offices, confirming accuracy of billing

• Designed, scheduled and prioritized daily driver routes for Pittsburgh and surrounding areas

• Pack approximately 50-300 cases daily for international shipments

• Check in drivers for lab departments (unpack, sanitize, stage cases)

• Place/distribute orders for all lab supplies, semi-precious and precious metals

• Work daily with UPS customs brokerage and FDA in Louisville, KY on held shipments, work with UPS representatives

• Hold daily management meeting with department managers/company owners SALENA A. MALT

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• Accountable for customer service via telephone or physician offices to meet with doctor and staff to discuss cases

• Responsible for all return goods authorizations

• Ensure quality control of finished production

• Preform data entry for all prescriptions coming in with client cases

• Marketing in the form of cold calling followed by information packets mailed to new clients

• Train new employees in customer service, data entry and marketing/cold calling, receptionist and warehouse workers

• Interact with HR on all aspects of hiring, firing, annual evaluations on warehouse employees, drivers, and International employees under a working visa

• Oversee warehouse employees on daily operations

• Worked with sister lab in Indiana state providing data regarding clients, produced reports of incoming and outgoing shipments, handled all marketing and cold calling

• Open and close facility, answer multiple line telephone calls, data entry/customer service Surgical Technician, Secretary 2002-2004

JASMINE VETERINARY HOSPITAL - Springdale, PA & North Huntingdon, PA

• Open and close facility

• Handle to 40 telephone calls daily, schedule appointments for 2 offices

• Treat patients from prior evening, bring in new/existing clients and gather patient information

• Provide vaccinations, anesthesia, dispense medication, prepare patient for surgery, prepare surgery room instruments, and assist in surgeries, both internal and external

• Care for orphaned/abandoned wild and domestic animals

• Take and develop x-rays

• Work in pharmacy and fill prescriptions

• Train and oversee the work of employees

• Responsible for maintaining checkbook and petty case for both offices

• Handle insurance billing, cash payments, and set up payment plans

• Attend various seminars including “Zoonic Parasites” (2004), “Veterinary Office Management”

(2004), and Behavioral Therapy (2003)

Secretary 2002-2003

NEW IMAGE & HRG - North Huntingdon, PA

• Handled over 50 telephone calls and emails daily; scheduled appointments

• Responsible for processing monetary transactions and patient data entry

• Described processes, hair transplants and pieces to customers

• Greeted clients/assisted them with paperwork

• Performed Accounts Payable/Accounts Receivables; maintained client files

• Oversaw equipment maintenance

• Prepared brochure packages or mailing for prospective/existing customers

• Responsible for inventory control/restocking supplies

• Tracked shipping information/packaged all products

• Corresponded with client when product ready/maintained confidentiality

• Typed letters/memos/reports/workbooks/mail merges

• Trained new employees to daily operations

SALENA A. MALT

3

WORK RELATED EDUCATIONAL CLASSES

The Study Club October 2010 3.0 hours Subject code -015-Pathology EDUCATION

Private Industry Council of Westmoreland/Fayette Inc. - Greensburg, PA Certificate in Computerized Office Technology

Norwin Senior High School - North Huntingdon, PA

Diploma

Central Westmoreland Career & Technology Center - New Stanton, PA Certificate in Marketing & Retailing

COMPUTER PROFICIENCY

SAP Labtrac Microsoft Word Excel

PowerPoint Word Perfect Microsoft Access Altapoint

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