Front Office

Location:

Harare, Zimbabwe

Salary:

3000_4000

Posted:

June 09, 2023

Contact this candidate

Resume:

**** ******** ****** ********

263********* /263*********

adxl95@r.postjobfree.com

****-****

**/**/**** - ******* ****

**/**/**** - **/**/2023

Katuruza Precious Annah

Objective

Im ready to take the next step in my career. Hopefully to leverage my academic and experience years to enhance my career skills,capabilities and knowledge in an organization which recognizes the value and hard work and trusts me with responsibilities and challenges. Education

Midlands State University

Bachelor of Commerce Tourism and Hospitality Management Honours Degree 2.1 degree class

Languages

English

Portuguese

French

Skills

Problem solving Highly organized and detail oriented Strong interpersonal listener Dependability and good team player. Multi-tasking expert

Experience

Cresta churchill hotel

Reservationist/Functions co-ordinator

Pms -Protel and Apex

Attend to inbound and outbound calls, answering customers questions. Make reservations for corporate travel, online, meetings/event bookings, group travel and individuals .

Sending quotations and proforma invoices for all enquiries on email. Assist with reservations request from customers and determine the rooms available in order to meet and exceed customers expectations and desires. Constantly monitoring the room status and reservation status. Prepare correspondences-trip itineraries, travel documents, payment, vouchers, various travelers names for receptionist to avoid long check in process . Follow up payments for all bookings and send receipts and confirmation letters or numbers of the bookings.

Selling additional products services about the hotel Elephant Hills Resort

Reservationist

Pms- Opera System

Attend to inbound and outbound calls, answering customers questions. Make reservations for corporate travel, online, meetings/event bookings, group travel and 01/06/2019 - 01/07/2020

01/11/2016 - 31/07/2017

individuals .

Selling additional products services about

Kadoma Hotel and Conference Center

Receptionist

Pms -Opera System

Keep a tidy and orderly workplace.

Answering and forwarding calls.

Greetings and welcoming guests and assist them with check-in and check out. Informing the guests about hotel services and place. Manage guests bookings and reservations .

Maintain a positive attitude and friendly demeanor. Collection of payments, voucher from guests and bill accordingly to the booking. Eat n Lick

Cashier

Pms -Gap system

Welcoming and greeting guests .

Process customers orders.

Providing excellent customer service.

Collect payments whether cash or credit cards.

Cross sell products and introduce new ones.

Issue receipt refunds,change or tickets.

Reference

Getrude Masukume - Cresta churchill hotel

Front Office Assistant