JESSICA WILLIAMS

**** **** ****

Unit B

Charlotte, NC 28209

704-***-****

adxl91@r.postjobfree.com

Professional Summary

Over 30 years of customer service experience. A strong track record for performance and results. Proven success in various areas such as training, presentation, employee development and report. A creative visionary with exceptional ability to communicate and motivate. Proven ability to take charge of projects and identify and resolve problems.

Fields of Expertise

● Investigating coverage and liability for Property and Bodily Injury General Liability claims which included Small Claim Suits and Large Loss Property claims

● Investigating coverage and liability for auto claims

● Completing settlements on total loss vehicle claims

● Member of the Subrogation panel

● Handling escalated customer service calls to satisfied resolution for customer and company

● Assessing client needs to assist them in meeting their personal goals Accomplishments

● Provided excellent external and internal customer service while meeting customer needs and exceeding company expectations

● Consistently met or exceeded monthly goals and expectations

● Responsible for training new employees for Lowe’s Claims Department

● Responsible for training new employees for Nationwide Insurance in the entire state of NC

● Created and implemented a New Employee Procedures Manual for Nationwide Insurance

● Completed accurate daily and monthly reports on or before time Professional History

Lowe’s Home Improvements, Senior Claims Examiner 2014-2023 Lowe’s Home Improvements, Claims Examiner 2013-2014 Verizon Wireless, Technical Support Coordinator 2010-2013 T-Mobile, Customer Service Representative 2007-2010 Nationwide Insurance, Master Claims Associate 1998-2007 York County Board of Disabilities & Special Needs, Recreation Coordinator 1995-1998 Education/Certification

Bachelor of Arts Therapeutic Recreation, Belmont Abbey College, NC 1994 Scholarship Student Athlete-Basketball, 4 years

Licensed NC Insurance Adjuster

References available upon request.