KAREN Y. NETTLES

adxl8n@r.postjobfree.com

919-***-****

PROJECT MANAGER/IMPLEMENTATION CONSULTANT

PROFESSIONAL PROFILE

I am a Consultant with over 20 years’ experience implementing various software applications and is an expert in understanding the Business Process review methodology for Private/Public Sector Implementations. I have worked with multiple project teams to identify new opportunities for Business Process Improvements along with Mapping and Requirement gathering for System Design, Implementation and Training. Not only do I exhibit an excellent understanding of the ERP Implementation process. I have completed Full Software Development Lifecycle for Private/Public Sector implementations ranging from Asset Management, Utilities, Financials and Fund Accounting.

20 years of ERP/CRM, Financials, Asset Management, Fund Accounting, Utility and Customer Information Systems Implementations.

Highly experienced with Business Process Changes, Analysis, and Functionality Enhancements in the Public Sector and Financial Industries

Advance implementation experience with Multiple Total Enterprise Resource Planning software solution packages. (Asset Management, Utilities, Financials, Payroll, Public Safety, Tax)

In depth knowledge of various fully integrated municipal software solutions for government and private packages such as Microsoft Dynamics AX, AX 2012, AX 7, Dynamics 365, Oracle ERP, Infor, TylerWorks, Munis, PeopleSoft, Yardi, Monarch, Workday

Thorough knowledge of Needed Business Processes, Re-engineering, Client Specific Services, Testing, Planning and Execution

PROFESSIONAL EXPERIENCE

BCBS, (Contractor), Florence, SC 01/2020 ~ 12/2022

Sr. Business Analyst

Developed user stories and to-be process flows to support the design and development of SC Unemployment System for the clients

Worked collaboratively with team members to design solutions that met clients’ business requirements and fulfill user stories

Elicited requirements using a variety of techniques (e.g. JAD, interviews and documentation, BRDs, functional & technical specifications, use cases)

Participated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training

Configured SC Unemployment System and other CRM products (including workflows, validation rules, and security controls)

United Global Technologies, (Contractor), Columbia, SC 1/2019 ~ 12/2019

Sr. Business Analyst

Activated collaborating with developers and business stakeholders to clarify requirements, especially in terms of testability, consistency, and completeness

Converted the user stories (agile methodology requirements documents) and design documentation into test design products: test scenarios, test cases, and test scripts

Involved in daily stand-up meetings and weekly sprint meetings to discuss workflow and projects

Created requirements traceability matrix (RTM) and production readiness checklist (PRC) documents to support overall implementation activities and supported data integration activities

Documented the vendor migration plan, contingency plan, disaster recovery, and escalation procedure during implementation

Articulated and document business and system requirements with version control to assist in change control

Karen Y. Nettles Page 2

621 Consulting Group, Florence, SC 6/2016 ~ 1/2019

Payroll Administrator

Played an important role in planning, organizing, and executing all aspects of payroll functions as well as operated as the first point of contact for employees regarding any payroll inquiries.

Recorded employee's information including exemptions, transfers, and resignations to maintain and update payroll records as well as verified attendance, working hours, and pay adjustments in these records.

Identified and reconciled payroll discrepancies by reviewing time sheets, work charts, wage computation, and other information.

Participated in the fiscal year-end process with the senior payroll, compensation, and benefit manager

Maintained all payroll records as well as conducted regular audits in payroll system for quarterly, annual, and other reporting needs.

Kept abreast of changes in local, state, and federal laws, including tax and deduction laws, and ensured that the payroll environment and system complies.

Phase One Consulting Group, Inc., Alexandria, VA (Active Public Trust Security Clearance) 6/2014 ~ 6/2016

Sr. Business Analyst

Used Agile software development methodology in defining problems, gathering requirements, development iterations, business modeling and communicating with the technical team for system development.

Experienced in managing projects using Microsoft Project to assist in developing plans, assigning resources to tasks, tracking development, managing budgets, and keeping within allotted timelines.

Communicated with business units that rely on technical/non-technical information to define requirements analysis, validations and verifications, ensuring that requirement statements are completed, consistent, concise, comprehensible, traceable, feasible, explicit, and verifiable.

Preformed elicit requirement using interviews, document analysis, surveys, site visits, business processes descriptions, cases analysis, business analysis, competitive product analysis, task and workflow analysis, and/or requirements workshops.

Leverage knowledge of object-oriented programming to help validate, verify, communicate, and resolve software issues through careful, thoroughly documented testing to maximize return on investment for IT initiatives.

J.P. Morgan Chase, Florence, SC 10/2011 ~ 6/2014

Project Manager

Planned, executed, and finalized projects within constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members to deliver projects according to plan.

Provided comprehensive knowledge of Software Development Life Cycle (SDLC) thorough understanding of various phases like requirements, analysis/design, development and testing, monitor and controlling, and documenting lessons learned.

Responsible for documenting workflows and results of Business Analysis into Business Requirement Document (BRD) and obtaining sign-off from the client on specifications.

Demonstrated outstanding leadership and project management skills, consistently scoring 90% or greater on

Customer Satisfaction surveys distributed to delivery managers during project initiation, monitoring, and

closeout phases.

Karen Y. Nettles Page 3

Technisource (Contractor) Wells Fargo, Charlotte, NC 05/2011 ~ 10/2011

Product Manager/Senior Implementation Consultant

Consult with clients to understand their unique business needs regarding the payroll application including strategy, implementation support including Enterprise Resource Planning (ERP) optimization related to Information Technology (IT) operations, business processes, security, and data integrity using MUNIS application.

Responsible for reviewing and identifying potential automation opportunities in existing business workflows in addition to recommending and facilitating workflow changes to support software automation.

Managed team effectively and efficiently to evaluate current workflows through research, fact finding, and identifying areas of opportunity to create efficiency with bank business stakeholders, technology teammates and vendor partners across all phases of the project cycle.

Earned award for going beyond expectations in the implementation of a complex beta software.

Avaya Government Solutions - Dept. of Justice/Contractor, Fairfax, VA 12/2008 ~ 05/2011

Cognos Report Developer (Public Trust Security Clearance)

Developed and maintained executive level dashboards, using most appropriate technology within the Cognos suite of products (Cognos Report Studio, Event Studio, Query Studio, Analysis Studio, Cognos Business Insight, and Active Reports).

Conducted and coordinated the development of complex report design documentation, block diagrams, logic flow charts, and coding while providing technical advice.

Developed standard upgrade guides, procedures and presentations for major version upgrades; which subsequently became the blueprint for dozens of future upgrades performed by the organization.

Yardi Systems, Raleigh, NC 06/2004 ~ 12/2008

Project Manager/Implementation Consultant

Customized large-scale complex project solutions for property management, administration procedures and Web site design.

Executed successful ERP deployments and fostering strong client relationships with stakeholders.

Provided extensive accounting experience designed for commercial, residential, and facility management.

Implemented automation and technical SQL database knowledge to help expedite business objectives.

Performed project planning, scope definition, business requirement approvals process, risk planning and stakeholder management.

Sustained a 4.8/5 customer satisfaction levels through assessment, analysis, and continual improvement initiatives as a Road Warrior travel more than 90% of the time

MUNIS/A Tyler Technologies Co., Raleigh, NC 11/2000 ~ 06/2004

Project Manager

Led implementation of enterprise solutions for schools, city, county, and state governments.

Managed implementation with extensive project management requirements with a strong focus on onsite business analysis, needs analysis, needs assessments, and GAP analysis requiring lengthy, precise, and thorough documentation.

Maintains knowledge of, and complied with, all relevant laws, regulations and policies, procedures, and standards

Designed and develops reports using reporting tools as well as creating complex queries using SQL

Collaborates with clients, developers, integration engineers, and infrastructure in the conceptualizing and

development of new software programs and applications

Karen Y. Nettles Page 4

EDUCATION & PROFESSIONAL TRAINING

Executive Graduate Certificate, Computer Information, Strayer University, Cary, NC (2004)

MIS, Project Management, North Carolina Central University, Durham, NC (2000)

BS, Accounting, St. Augustine’s College, Raleigh, NC (1992)

HIGHLIGHTS OF PROFESSIONAL DEVELOPMENT

Certificate of Completion for IT and Health Professional - Implementation Manager (2013)

Project Management Professional (PMP) Certificate Course (2007)

Certified Scrum Master Certificate Course (2019)

Certificate of Completion North Carolina Fundamental Pre-Licensing Course (2005)

ERP SOFTWARE SOLUTIONS

IFS, FSM, Microsoft Dynamics AX, AX 2012, AX7, Dynamics 365, Oracle ERP, Hansen, Infor, HTE, Tyler-Munis, CC&B, Harris, Great Plains, PeopleSoft, Infor XA, Sage, JWD, Workday

ERP APPLICATIONS

Utilities, Financials, Assets, Payroll, Human Resources, Public Safety, Tax, Community Development

SOFTWARE APPLICATIONS

MS Project, MS Word/Excel/PowerPoint, SharePoint, Visio, Visual Studio, Jira

OPERATING SYSTEMS

Windows 10, AS400, SQL SERVER, INFORMIX, ORACLE

REPORT WRITER SOFTWARES

Power BI, Crystal Reports, SQL Reporting, MS SQL Server Reporting, Oracle Reporting, Cognos

Expert in planning, organizing, and managing resources to successfully complete project goals and objectives, while honoring predetermined constraints.

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