Customer Service Project Manager

Objective

Account Management Sales Director, Capture Management, Contract Administration, Customer Service, Direct Sales, Sales Reporting, Source/Identify new business opportunities, Maintain long-term relationships, Process Improvement within Healthcare.

Trailing Expat Spouse in the UK and India (where at times obtaining a work permit proved tricky). Raised money for various school projects, Co-Captain Christmas Ball, Volunteer Teacher’s Aide for physically challenged children. Additionally, Parenting, Golf Caddy, Parental CareGiver, Estate Executor (selling Family Commercial businesses) were my other non-paid positions and ultimate honor.

Experience

Paladin Healthcare, LLC, Oakland, FL 2019-Current

Director, Government Contracts and Sales sell Medical Equipment to VA and GSA Contracting Officers. Act as liaison between Vendors (Architecture, Construction, Engineering, and Initial Outfitting & Transition (IO&T )Activation Firms). Reply to RFI, RFP and Solicitations. Monitor and maintain sales process, order process through shipment delivery and installation to include project participating in planning, pre-construction meetings with aforementioned above. Present products via Lunch and Learn series that was used for accreditation. Manage various Group Purchasing Organizations (GPO) contracts to include marketing/sales, monthly sales reporting, and GPO contract renewals. Create marketing campaigns to educate current and prospective customers to include Construction, Facilities and Planning Trade Shows. Provide project weekly and monthly reports and update monthly team forecast to senior management.

Tactura Network Solutions, Addison, TX, 2017-June 2021

Business Development Manager-initiate and develop relationships within Dallas Public Sector Administration, to uncover Technology, Wireless and Cloud opportunities. Seek Staff Augmentation requirements, reply to RFPs, perform candidate search, interview, screen, and review salary reviews. Attend Trade Shows. Met quota with gross revenue of $2M+ with highest Consultant retention and length of service on projects.

Intercontinental Hotels Group EMEA Headquarters (Windsor, United Kingdom), 2005 to 2006

Sales Information Analyst-analyze, create, and ensure accurate daily sales reports for month and year-end reporting from multiple EMEA (Europe, Middle East and Africa) countries to ensure hotel sales revenue accuracy and integrity. Initiated changes to systems utilizing change management experience, organization and business processes. Documented (SOPs) standard operation procedures and upon management approval documented those practices. Trained Sales Account Managers on forecasting and account planning. Followed global market trends and analyzed customer buying trends. Produced the Monthly Newsletter and acted as Business Intelligence Project Manager responsible for software selection and evaluation.

IBM Global Services (formerly PricewaterhouseCoopers, Management Consulting Services), Dallas and Fort Worth, TX, 1999 to 2001

Business Development Manager-report directly to PwC Partner and develop sales leads and define project requirements selling PwC solutions to C-Level in the Top DFW 100 Companies (specifically Consumer Packaged Goods and Pharmaceutical). Typical projects include: business strategy, analysis and software solution recommendations. Collaborated with PwC Alliance Partners for example Oracle, Microsoft, PeopleSoft, JDE and SAP to create appropriate solution(s). Managed Onsite Engagement Projects, including demo, software integration and client training. Liaised with recruiters, submitted staff requirements and coordinated interviews.

Princeton Information (IT Staffing and Project Work), Vienna, VA 1997-2000

Major Account Manager and Team Lead 1999-2000, Account Manager 1997-1999-leveraged existing relationship with a major Telecommunication Company and grew consultants working onsite resulting in $3M Gross Revenue. Initiated and won project work including Product Fulfillment, Supply Chain Management and Human Resource Information Systems. Obtained highest Consultant Retention and length of service with projects end rolling into additional projects. Simultaneously, opened new account with a major Airline to work as a sub with Sabre ($1.3M 9 month 14 person staff Integration upgrade to the Sabre Reservation System). Interviewed, selected and trained my account management team to liaise with management project leads to identify additional staffing and project requirements to further grow Princeton business.

Oracle Software Corporation Atlanta, GA and Herndon, VA 1994-1997

Education Salesrep 1995-1997-using a Consultative sales approach, sold commercial education training software and online or class courses (Database and Financial, Customer Relationship Management (CRM) and Human Resource Information System (HRIS) and Supply Chain Management (SCM). Sold collaboratively with the Software Salesreps to sell a complete solution.

Oracle Government Channel/VAR Salesrep, for the General Services Administration (GSA). Sold primarily database software for desktop and/or Client-Server solutions (database, protocols, development tools, workflow and scanning software) also education and training courses. Initiated, developed and leveraged business relationships with our Channel Partners. Managed numerous GSA Hotline requests. Created streamlining and optimization standards for the Channel/VAR sales team. Trained all new Salesreps utilizing a shadowing program. Represented Oracle Corporation at College Recruitment Fairs and participated with On-Campus College Recruiting. Achieved 174% yearly quota (President’s Club), trip to Hawaii, Oracle Government Leadership Club (met 100+% quota in 10 months). First to resell Oracle GSA Desktop software and sell integrated Oracle and non-Oracle solution products.

Symantec (Formerly Raxco Software) Rockville, MD, 1992-1994 Salesrep-Established/maintained accounts (Automotive, Pharmaceutical, Education and Public Sector) through onsite visits and frequent calls. Achieved 11% increase Utility System Software revenue for VAX/VMS systems, exceeded sales quota (104%), Named #5 Top Utility Salesrep, Salesrep of the Month, won several cash prizes and trips.

Spelman College, Atlanta, GA, Bachelor of Arts, Psychology,

Additional Educational Courses include Oracle Starship Program, PwC Change and Issue Management, Dale Carnegie Marketing and Public Speaking, Rosetta Stone, Española, Project Planning and Project Management, Diversity Training and 7 Habits of Highly Successful People, French Lessons, Golf Lessons and Classical Piano.

Business, Network and Social Groups and Volunteering:

American Cancer Society, Susan G. Komen, South Lake Chamber of Commerce, Fundraising: The Montverde Academy and Parish Episcopal School, Gleneagles Country Club (Volunteer, The Open Qualifier), Salvation Army Meetup Cookie and Sandwich Prep, Jack and Jill, Inc. and Alpha Kappa Alpha Sorority

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