Johnamarie Sullivan

San Francisco, CA

707-***-****

adxl7j@r.postjobfree.com

www.linkedin.com/in/johnamariesullivan

EDUCATION

University of San Francisco (San Francisco, CA)

BSBA, Business Administration, Major: Accounting Expected Degree May 2026

● Member, Kasamahan (Filipino cultural club)

EXPERIENCE

Hero Trainer

Front Desk Agent October 2022 - May 2023

● Monitor access to the facility by ensuring members and participants check-in upon arrival to the studio.

● Answer all emails, direct messages, and incoming phone calls in a courteous and timely manner; rerouting customers to communicate to appropriate staff.

● Maintain working knowledge of company information/updates and events to communicate and share information to members and participants.

● Troubleshoot VR software and machine needs as necessary to maximize studio efficiency.

● Conduct member engagement and conversion efforts for all membership inquiries and demos.

● Ability to assist studio upkeep, including maintaining the cleanliness of studio areas, VR technology, and locker room maintenance. Ephemeral FIts Online Boutique (Remote)

Promoter/Ambassador April 2020 - June 2020

● Enhanced website traction through various forms of social media posts including 10+ stories and 10+ individual uploads to endorse the brand’s affordable clothing.

● Actively communicated with the brand to relay information to my audience about the latest deals and sales the brand was providing.

● Operated based on customers’ needs and feedback to deliver the higher quality service that ensures the brand's values are maintained.

Commissioned Digital Artist (Remote)

Consultant January 2019 - July 2019

● Illustrated portrait art catered to the consumer, based on specific data and information carefully organized on an online form, to produce it in a timely and respective order.

● Adapted to the diverse feedback from clients and newer clientele, to proceed in strategic planning management that will accommodate everyone in the following instances.

● Assisted 10 customers regarding questions or requests in whatever process they may be in, to fulfill all parties' needs.

CERTIFICATIONS

KPMG Career Catalyst: Audit Virtual Experience Program on Forage May 2023

● Performed an audit based off of findings from a simulated company’s financial statements and internal controls, alongside a team, To release a public opinion for said company.

SKILLS

Scratch Cat (programming language)

Conversational Mandarin and Tagalog

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