Service Representative Customer

SB Shae Bennett

Glendale, AZ ***** +1-480-***-**** ********@*****.***

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILLS Phlebotomy

Venipuncture

Medical Office Experience

Laboratory Experience

Cold Calling

Certifications and Licenses

Certified Phlebotomy Technician

Client Needs Assessment

Coordinate Payment Plans

Training and Teaching

Updating Customer Accounts

Providing Feedback

Bill Processing

Account Reconciliation

Customer Account Review

Information Updates

Payment Scheduling

Pleasant Telephone Demeanor

Account Compliance Reviews

Customer Notifications

Conceptual Thinking

Organizational Skills

Problem Resolution

Correspondence Writing

Customer Engagement

Effective Verbal Communication

Financial Transactions

Customer Advising and Referral

Document Control

Brand Loyalty

Special Orders

Credit Accounts

Social Perception

Data Integrity

Client Correspondence

Correspondence Sorting and

Filing

Performance Goals

Customer Satisfaction

Call Volume and Quality Metrics

Knowledge Base

Calm and Professional Under

Pressure

Obtaining Information

Customer Data Confidentiality

Customer Interaction

Customer Service and Assistance

Customer Experience

Account Inquiries

Call Control

Understanding Customer Needs

Interpersonal Communications

Creating Accounts

Navigational Skills

Process Transactions

Customer Inquiries

Problem Identification Conflict Resolution Techniques Change Orders

Issue and Complaint Resolution

WORK HISTORY CUSTOMER ACCOUNT 04/2022 to CURRENT

Consumer Cellular

Taking incoming calls on cell phone accounts

I handle billing, porting, sales and retention calls Great written and verbal communication skills

Maintained composure with disgruntled customers

I keep all personal and financial information private Practice FCC guidelines.

Exhibited high energy and professionalism when dealing with clients and staff.

Investigated and resolved customer inquiries and complaints quickly. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

CASHIER/CUSTOMER SERVICE 04/2014 to 03/2022

Dollar Tree

Assisting customers with purchases and keeping the flow of store lines running smoothly

Training employees, stocking shelves and resolving customer disputes. Performed cash, card and check transactions to complete customer purchases.

Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store. PHLEBOTOMY TECHNICIAN 08/2002 to 06/2004

Sonora Quest Diagnostics

Coordinated workflow based on STAT, scheduled and outpatient needs Listened to customers to identify and preform optimal service Interviewed patients and analyzed documented medical records Built trust and helped to minimize patient discomfort through explaining the procedure

Maintained privacy on all personal and medical information. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

CUSTOMER CARE SPECIALIST 06/2000 to 11/2002

Best Western International

Gave customer support with inbound and outbound calls Continued communication with the client till completion Having a courteous demeaner during conflict mediation between the hotel and the customer.

Took ownership of customers issues to follow problems through to resolution.

Used exceptional communication to connect with customers, assess needs and present solutions.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Responded to customer inquiries via phone, email and web-based platforms.

Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.

Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.

EDUCATION Medical Certificate in Phlebotomy

Pima Medical Institute, Mesa, Arizona

ACCOMPLISHMENTS Friendly and efficient

A devoted employee maximizing customer satisfaction with exceptional service and support

CERTIFICATIONS Certified phlebotomist

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