Data Entry Front Desk
Resume:
CLINITORCIA PETERSON
Customer Service/Office Management
Montgomery, AL 36111
************@*******.***
HR/Customer Service/Office Management/Food Service Professional Profile Highly motivated, mission focused business operations professional with solid expertise in office management. Authorized to work in the US for any employer
Work Experience
Front Desk Representative Montgomery,AL May13
Sonesta ES SUITES
May 2022 to Present
Performed basic daily bookkeeping tasks.
Entered and updated sensitive customer information during check-ins and room changes. Maintained cleanliness and organization of front desk area. Maintained clean and organized front desk areas to uphold polished company image. Asked customers questions to meet special requests Took reservations over phone, in person, and via computer for guests and provided confirmation Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and checK-outs. Collected room deposits. tees. and pavements.
Office Clerk
VETERANS ADMINISTRATION CANTEEN SERVICES
January 2012 to May 2017
Maintains records of credit vouchers, manual receipts and merchandise ordered and received Serves as the first line of contact for veterans. their families and CAVES employees who utilized retail Reconciles customer purchases and orders in a friendly expedient manner Utilizes computer and computer software to assist customer compile reports and research orders Ensures familiarization of all CAVHCS as well as the Department of Veterans Affairs policies, regulation, and laws which govern the facility and those which are specific to my duties and responsibilities.
Gg
By Interacted with customers by phone. email. or in-person to provide information. Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation o office equipment
Greeted incoming visitors and customers professionally and provided friendly manner. Front Desk Clerk
HAMPTON INN SUITES
August 2010 to January 2012
Provided customer care lodging to guests of many different ethnicities and professional backgrounds Greeted guests as the checked in and out of hotel
Utilized strong communication skills to convey instructions and answer the questions of customers Employee telephone etiquette to guest who called the hotel in need of reservations. confirmations and/ or general questions
Utilized computer and computer related software to carry out the duties and responsibilities of the front Education
BACHELOR OF APPLIED SCIENCE in INFORMATION TECHNOLOGY Strayer University
October 2021 to Present
Diploma
Sidney Lanier high school
Skills
• Email Voicemail Review Phone coverage customer service Problem Solving Decision Making Document management Record Keeping Vendor Relations Office Administration Reservations Knowledge of Okta hotel systems Opera system Data Entry Hospitality Service Cash Handling Customer care
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