Associate Cleaning Customer Service

Chris Lowe

Lake Charles, LA *****

Phone: 337-***-****

E-Mail: *****.******@*****.***

Professional Summary

Professional manager with 25 years of experience in retail and in food and beverage. Highly qualified in communication skills. Teamwork oriented,adaptability,patience, active listening and time management.

Work History

June 2022 to Present

H20 Pool & Recreation Assistant Manager

Golden Nugget Lake Charles,Louisiana

In charge of ever seeing the daily operations at indoor and outdoor pools. Managing budgets and employees schedules, delegating task to staff, developing and implementing marketing strategies, and training new workforce members. Monitor the progress of all operations, enforcing the company safety policies and regulations to maintain a safe and healthy environment for everyone.

June 2021 to June 2022

Merchandise Manager

Michaels, Lake Charles, Louisiana

Lead and support inventory management in merchandising standards and maintenance. Plan and provide a well merchandised in stock store for the customer to shop. Help customers shop in and find what they are looking for. Deliver friendly customer service. Assist store management planning and supporting the scheduling an execution of Store workload. Assist store manager in leading and managing adherence to standard operating procedures and company programs to ensure compliance to applicable laws and requirements. Manage and execute freight flow process to standards. Managing excuse inventory management processes in store. Manage and execute planogram execution. Manage and execute merchandise operations and Omni channel processes. Safety programs. Train, observe and coach the team to achieve results participate in the performance management process. Serve as manager on duty.

March 2021 to June 2021

Ross Dress for Less

Lake Charles, Louisiana

Assistant Store Manager

Leads all company best practices and maximizes productivity minimizing steps and touches while working.

Assist in analysis of store reports to evaluate controllable expenses and overall store performance. Communicates any variances to company standards to the store manager. Ensures proper scheduling and associates to meet is this objective. Ensures compliance with all state, local and federal regulations. Ensure scheduling and completion of all associate cleaning task throughout the store, including restrooms. Except special assignments as directed by leadership. Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed. Assist in recruiting, hiring, training and developing non-exempt associates. Insurance compliance of Ross personnel policies and procedures. Assist with associate relations issues communicating any incidents to the store manager or district manager as needed. Assist in the management of and continuous monitoring of actual expenditures to be within the budget. Controls payroll hours to plan, as a primary control of expense, as well as adjusting to current business trends. I understand that safety is the number one priority and practicing safe behaviors and everything they do. He sure is all associates understand and can execute emergency operating procedures. Maintains adherence to company safety policies and ensures the safety associates and customers. Treat our customers, associates, and other leaders with respect. Represents and supports the company brand at all times. Maintains and models are professional appearance, importance with the company dress code. Reinforce the company dress code at all times. Ensure schedule and completion of all associate cleaning task throughout the store, including restrooms. Ensures recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice. Ensures merchandise is presented and organized according to company merchandising guidelines. Assist with training associates a loss prevention awareness and store shortage goals. As a representative of Ross leader ship, demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the loss prevention awareness program and is responsible for store loss prevention which includes maintaining a large customer service presence on the sales floor. August 2016 to October 2020

VF Outlet Iowa, LA

Assistant Store Manager

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

Trained team members in successful strategies to meet operational and sales targets Submitted reports to senior management to aid in business decision-making and planning Set and enforced policies focused on increasing team productivity and strengthening operational efficiency

Monitored employee performance and developed improvement plans Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies

Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs

Supported staff development and goal attainment by focusing on skill development and job satisfaction

Established and optimized schedules to keep coverage and service in line with forecasted demands

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies Coached team on effective upselling and cross-selling methods Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience

Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume

Reviewed sales and gross profit reports to determine options for increasing market growth Assessed workloads to meet seasonal fluctuation needs Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products

September 2012 to August 2018

Kmart Lake Charles, LA

Electronics Supervisor 1st

Serviced existing accounts on regular basis to maximize revenue Used consultative sales approach to understand and meet customer needs Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings

Showcased product features to customers and discussed technical details to overcome objections and lock in sales

Coordinated trade shows and created marketing collateral to reach greater potential customers Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral

Identified prospects' needs and developed appropriate responses along with information on fitting products and services

Computed total costs and profit requirements for customer sales to provide accurate pricing Branded products through effective salesmanship and maintained long-term relationships with clients

Collaborated with vendor representatives and company customers to set up optimal delivery schedules

June 2008 to May 2012

L'auberge Casino Resort Lake Charles, LA

Beverage Manager

Ensured company's standards were upheld

Answered customers' questions, recommended items and recorded order information Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior

Managed event contracts, including estimates, event profiles and post-event summaries Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing

Purchased beverage stock and handled all inventory needs Complied with health and safety regulations

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods

Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Investigated and integrated enhanced service and team management strategies to boost business profits

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction

Checked identification to enforce age requirement for alcoholic beverages Managed all day-to-day operations within budgeted guidelines Kept track of event finances, including initial deposits, due payments and final balances Monitored guests for intoxication and immediately reported concerns to management Checked guests' identification before serving alcoholic beverages Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers

Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

May 2003 to April 2008

DeAngleos Pizzeria Lake Charles, LA

Manager

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction

Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas

Prepared for and executed new menu implementations Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business

Led and directed team members on effective methods, operations and procedures Developed, implemented and managed business plans to promote profitable food and beverage sales

Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition

Organized special events in restaurant, including receptions, promotions and corporate luncheons

Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies

Oversaw front of house personnel to maintain adequate staffing and minimize overtime Carefully interviewed, selected, trained and supervised staff Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies

Created fun team building activities to engage staff in up-selling to meet revenue targets Reduced labor costs by [Number] percent while maintaining excellent service and profit levels Skillfully interacted with external vendors to obtain best quality in pricing and product Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties

Reconciled cash and credit card transactions to maintain accurate records Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes

Maintained safe working and guest environment to reduce risk of injury and accidents Interacted positively with customers while promoting hotel facilities and services Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity

Achieved highest employee retention rate in region Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations

Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately

Actively participated in ongoing customer service programs to build sales and rapport in community

Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits

Strategically developed effective marketing plans to increase sales and profits while managing costs

March 1999-May 2003

Coushatta Casino Resort

Kinder, Louisiana

Beverage Manager

Provides brand food and beverage support at initial launch and implementation of Prototypical concepts at main locations and schedules regular post opening reviews for Food and beverage operations, BPS and operators. Ensure quality checks for all products and services, and greeting times. Knowledgeable in point-of-sale system, Microsoft Word, Excel and Lotus Notes. Create and implement promotional plans to drive business to beverage department. Responsible for administrative duties include payroll, scheduling and days off. Assist in maintaining beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation and service. Communicate with all other departments as they relate to the beverage operation to coordinate activities or correct problems on designated shift.

June1995-March 1999

Players Casino

Beverage Supervisor

Ensure all employees are trained to properly prepare food and beverages. Comply with all safety and health regulations. Identify the needs of customers and respond proactively to their various concerns. Preserve excellent levels of external and internal customer care.Supervises the activities of the beverage department, monitors equipment, and takes appropriate action. Supervise all the issues related to dining experience. Manage daily beverage shift operations of a team of 14 to 20 employees consistent bartenders, barbacks and beverage servers. December 1990-June 1995

Raybourn’s Hair Center

Hairstylist

Education

South Beauregard High School Longville, LA

High School Diploma

A-1 Academy of Hair Design DeRidder, LA

Associate of Arts Cosmetology

Jefferson Davis Community College Gulfport, MS

Some College (No Degree) Business

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