Data Entry Service Rep
Resume:
Vicki Daniel
adxl0o@r.postjobfree.com
OVERVIEW
My objective is to obtain a position with a company that allows for the application of strong organizational, communication and customer retention skills when interacting with clients and providing them with the level of support they expect. WORK SUMMARY
Remx (Mckesson) 01/2023 - 05/2023 Customer Service Rep.
(Remote)
• Enrollment of patients co pay card in CMR
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Explained eligibility details and affordability options to patients with kindness and respect.
• Responded to client inquiries and concerns and escalated complex problems to department supervisors.
• Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Fairway Independent
Mortgage
05/2015 - 08/2022 Funder/Loan document
reviewer/Desk Support
(remote)
• Handled incoming/outbound calls from title regarding returned wires
• Process returned wires, additional' s, cancellations from the 13 major banks and accounting used to fund loans.
• Initiated and sent funds for purchases, refi, bonds, correspondent, FHA, VA and specialty programs.
• Worked directly with closers, loan officers, and branches to make sure documents meet the standard policies.
• Actively reviewed and resolved any concerns related to the document reviews or wires.
• Managed reservation pipeline to monitor and schedule closings.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Support of team members questions and authorization of approvals.
• Met aggressive turnaround times standards for clients when submitting a re-wire.
• Analyzed Data and determine conclusion regarding submitted re-wires. Staffing Agency 09/2013 - 03/2015 Insurance Verifier/ Enrollment Coordinator
• Updated patient and insurance data and input changes into company computer system.
• Called insurance companies to verify information regarding policies and payment benefits for patients.
• Performed heavy data entry of case files and transfer of case files to appropriate service coordinator.
• Set reminders in system and created authorizations for appeals.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Data Entry of prescription benefits.
• Analyzed pharmacy documents and ensure the correct recipient receives the information in a timely manner to fill specialty prescriptions.
• Focus strongly around members and client retention through accurate and timely resolution of issues and functions with minimal direction.
• Use Microsoft Outlook daily to help with the prescription refill process.
• Use CATS system to input insurance information for the branch to verify.
• Completed and processed applications for enrollment.
• Proofread documents carefully to check accuracy and completeness of all paperwork. Education
MEDICAL CERTIFICATE: MEDICAL ASSISTING 05/2011
Westwood College, Dallas, TX
Skills/Computer Software
*Tracking and Documentation *Microsoft Windows *Microsoft Office *Encompass
*MS TEAMS *Encompass *Attention to Detail *Verbal and Written Communication * Schedule Coordination
*Customer Service *Data Collection *Recordkeeping Skills *Conflict Resolution
*Positive and Upbeat *Active Listening *Time Management *Online Chat Support
*Documentation *Correspondence *Coordination and Scheduling *Data Entry and Review
*Microsoft Word *Microsoft Excel *AS400 *Flexible to change
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