Christal Tucker

Tonawanda, NY *****

adxl0e@r.postjobfree.com

+1-716-***-****

Well-organized Office Management professional with strong leadership and planning abilities developed over 3-year career. Motivated to improve operations, maximize efficiency and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements. Enterprising front office manager offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

National Grid - Buffalo, NY

September 2022 to Present

I take inbound calls only and assist with customer services. I assist with restoring services and or disconnecting services, taking payment and assisting with payment arrangements throughout Western NY. This is also a fully remote position.

Contact Tracer

Erie County Department of Health - Buffalo, NY

March 2022 to Present

Calling and receiving calls, inbound and outbound doing well checks on persons with Covid-19 answering questions, giving helpful information to where in area help centers and phone numbers are located. And also making sure they are aware of they're isolation dates. Testing Coordinator

Erie County Health Department - Buffalo, NY

February 2022 to Present

I am a covid-19 cheek and nasopharyngeal tester throughout the Buffalo School System. I administer testing for registered candidates. I also transport samples to the quadrant bioscience to be processed for results.

Testing Coordinator

Buffalo Homecare/ Erie County Department of Health - Buffalo, NY August 2021 to March 2022

I am a medical covid cheek and nasopharyngeal tester. I'm going to the Buffalo and surrounding areas Schools covid swab testing students and staff. Also transporting swab samples to Bioscience Quadrant to be tested for negative or positive results.

Front Office Lead

General Physician, P.C. - Williamsville, NY

February 2021 to August 2021

I over see the front office staff. Making sure that all health insurance is checked on a daily bases. Scheduling for the staff, Making sure doctors needs are met to run the practice in a timely manner. Lead Phlebotomist

Evergreen Health Care Center - Buffalo, NY

April 2020 to April 2021

Overseeing lab employees, making sure patients schedules are done for the next day and doctors orders are being processed. He pl with patients in a lab room and drawing doctors orders labs and processing them and preparing them for Quest. Time keeping for payroll, and managing frustrated situations. And being totally responsible for any lab errors.

Front Office Manager

Jericho Road Community Health Center - Buffalo, NY March 2018 to April 2020

Monitored office inventory to maintain adequate supply levels and order products. Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.

Evaluated employee job performance and motivated staff to improve productivity. Prior Authorization Specialist

Jericho Road Community Health Center - Buffalo, NY March 2018 to April 2020

Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.

Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations. Coordinated resolutions for issues and appealed denied authorizations. Stat Phlebotomist

Kaleida Health - Buffalo, NY

September 2003 to May 2018

Working off of a paging system, drawing labs and processing them I've drawed over 100 labs in a day of work. Reporting labs to Doctor's and also documentation of stats. Phlebotomist

Kaleida Health - Buffalo, NY

September 2003 to January 2018

Treated blood-related chronic disorders by performing therapeutic phlebotomy. Verified quality of specimens by centrifuging specimens for logistics courier to pickup. Labeled blood vials with critical information like time of collection, date, and patient name. Enforced infection control and sharps disposal procedures to protect patients, co-workers and self. Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.

Prepared blood-collecting equipment to draw blood and safely store and transport samples. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws. Verified collection orders and communicated discrepancies to nurses. Maintained fully-stocked phlebotomy cart, carrier, and station. Conducted bleeding time tests and updated results into paper or electronic charts. Patient Care Assistant

Kaleida Health - Buffalo, NY

September 2003 to January 2018

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.

Promoted patient comfort by quickly responding to calls and handling diverse needs. Ambulated patients with appropriate assistive devices and in line with proper body mechanics. Documented patient intake and dietary requirements and assisted with feeding. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Implemented creative activities to emotionally support patients throughout medical treatment. Education

Associate's in Medical Assistant

Bryant and Stratton - Buffalo, NY

September 1996 to May 1999

High School Diploma

Buffalo Traditional High School - Buffalo, NY

June 1988

Skills

• Conflict managementExceptional customer supportData entryCustomer service orientationSkilled in EXCEL, MEDENT, EPIC and PowerPointTraining and coachingScheduling and calendar management

(10+ years)

• Infection Control Training (10+ years)

• Phlebotomy (10+ years)

• Venipuncture (10+ years)

• Laboratory Experience (10+ years)

• Patient Care (10+ years)

• Office Management (5 years)

• Medical Records

• Insurance Verification (10+ years)

• Vital Signs (10+ years)

• Medical Office Experience (5 years)

• Personal Assistant Experience (5 years)

• Medical Scheduling (5 years)

• Clerical Experience (10+ years)

• Phone Etiquette (10+ years)

• First aid (10+ years)

• Pegasystems

• Customer service (10+ years)

• Triage

• HIPAA (10+ years)

• Typing (10+ years)

• Documentation review

• Microsoft Office (10+ years)

• Microsoft Outlook (10+ years)

• Pharmacy technician experience

• Medical terminology

• Communication skills

• Microsoft Excel

• Computer skills

• Clinical research

• Blood sampling

• Time management

• Nursing

• Microsoft Powerpoint

• Social media management

• Management

• Help desk

• ICD-10

Certifications and Licenses

CPR Certification

Certified Medical Assistant

Contact this candidate