Mufaddal Shabbir Ferozporwala

* ***** ***, ******** ****, Ontario DOB: 16th March 1998 LinkedIn Profile

+1-866-***-**** adxkze@r.postjobfree.com

Education / Credentials

Institute of Business Administration (IBA): BS (Computer Science) (Batch of 2020)

Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Professional Experience

The Comtel Group – California, USA - (Remote) (June 2022 – Currently Working) Salesforce Administrator – Part Time; Maintained the Salesforce CRM monitoring support tickets, user issues and employee workflows.

Ensure Seamless Data Transition after critical updates, empowering customer experience through rigorous QA testing

Revamp Salesforce Process: Unlocking Speed and Efficiency for Rapid Results!

Hallo ICT – Netherlands - (Remote) (March 2022 – March 2023)

Salesforce Consultant; Worked with Hallo’s internal team to understand their business process and help revamp their current Salesforce CPQ instance along with Service Cloud setup.

Closely worked with the Netherlands team to tailor Salesforce new CPQ instance purely catered to their business process.

CloudJunction Advisors Inc – Karachi, Pakistan (Oct 2020 – Feb 2022) Salesforce Consultant/Developer; Meeting with North-American clients to understand their business processes and implement suitable Salesforce Cloud-based CRM solutions for them.

•Designed and Developed standard/custom Salesforce solutions for 8 clients.

Major Salesforce Projects

Hevvy Toyo Pumps North America:

•Designed, developed and configured a Salesforce solution using Sales Cloud for a major Pump manufacturing and Selling Company in North America.

Canadian Dental Service Plans Inc. (CDSPI):

•Designed, developed and configured a Salesforce solution using Financial Services Cloud for CDSPI’s Wealth Advisors, Insurance Brokers and Advisors.

•Use FSC resources like FSC relationship tree, Aura-enabled services, Financial Accounts and the FSC Insurance subvertical to set up the perfect Salesforce instance for CDSPI and their Advisors/Brokers/Users.

•Train the Admins and users of CDSPI on how to use the system to maximize efficacy.

Carte Wealth Management Inc (Carte Financial) Canada:

•Designed, developed and configured a Salesforce solution using Financial Services Cloud for one of the Canada’s biggest wealth management companies.

•Created and customized Salesforce FSC to ensure that over 200 Wealth Advisors and Insurance Brokers connected to the system have a smooth experience.

•Created over 10 automations using Apex and Flow Builder to smoothen their entire business process.

ClaimSecure Inc (Now Acquired by Canada Life):

•Designed and implemented Salesforce CPQ solution to cater to one of the Canada’s biggest Insurance providers.

•Created over 20 automations to streamline the business process and improved structure.

• Setup over 50 reports to help managers and executives track their team’s progress.

Skills

•Salesforce Sales Cloud / Service Cloud

•Financial Services Cloud (FSC)

•Configure-Price-Quote (CPQ)

•SF Setup / Implementation /Configuration

•Pardot

•Apex Triggers / Apex Classes

•Flow Builder

•Conga Composer / PDF Butler

•Data Security (OWD, Sharing Rules, Roles, Profile, Permission Sets)

Other Activities / Interests

Salesforce Admin Course trainer at the Yoll Academy USA.

Teaching Assistant at Institute of Business Administration (IBA).

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