Call Center Customer Support
Resume:
LYNDAPHIA C. KING-HUNTLEY
E Mail: *********@*****.***
SUMMARY:
Excellent written and verbal communications, Office administration, Team building, Supervisory, Leadership, Problem solving, Budget management, Good interpersonal relationships, High volume workload 25years of experience providing customer support in busy call center environments for public utility and insurance industry employers. EDUCATION:
Certified Life Coach working with young adults with guidance to pursue their dreams and careers. Argosy University : Associate in Business Administration TaxPreparer with PTIN number
EXPERIENCE:
Hartford- Healthcare PreSale Consultant
04/2022-Present
CIGNA- Healthcare Insurance PreSale Consultant
01/21-02/2022
HMS- Healthcare Management Systems Subrogation Specialist 12/19 - 12/2020
PA HEALTH & WELLNESS - Program Coordinator (Call Center) 01/19-10/2019
IQOR- SENIOR COLLECTIONS SPECIALIST/ TRAINING ASST/ SUPERVISOR (Call Center Manage 25-30 people) 07/17 - 01/2019
GATEWAY CORRECTIONS& REHABILITATION CENTER - SUPERVISOR (Manage 20-25 people) 08/16-01/2018
**Personal References: Available Upon Request**
Work closely with the training manager provided standard and specialized teaching, technical training or counseling in a designated area.
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Performs research, skip tracing and follow up on past due accounts to ensure payment is made; Submits payments received for application to proper accounts
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● Good communication and interpersonal skills capable of maintaining strong relationships.
● PreSale Consulting
● Excellent analytical and problem solving abilities.
● Team-management and leadership skills.
● Assisting attorneys with malpractice and personal injury cases Researches paid claims, answers inquiries, and coordinates with other departments, insurance adjusters, attorneys, and member
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● Work under moderate supervision
Researches paid claims, answers inquiries, and coordinates with other departments, insurance adjusters, attorneys, and member
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Coordinating and overseeing of planning, implementing, marketing and evaluating different programs and projects.
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● Responsible for coordinating and supporting initiatives relative to the evaluation, processing of claims
● set up exams for patients and handle customer service inquiries
● Assisting customers with delinquent accounts for credit cards Researches, plans, organizes and conducts training programs, seminars, and conferences for clerical, supervisory, technical, and lower-level management personnel.
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● Leadership in supervising a staff of 25 people.
● coaching, counseling, and disciplining employees; planning, monitoring, and appraising
● Conducting training; implementing enforcing systems, policies, and procedures.
Contact this candidate