Ryan Pringle

***** ****** *****, **********, ** *2193

571-***-**** – adxkvu@r.postjobfree.com

Clearance: Secret

Work and Volunteer History

Cyber Task Order Team for Joint Service Provider – Great Tier Technology LLC (LEIDOS) : 08/2022-Present

Supports technical compliance through the processing of DISA Tasking Orders and reviewing technical reports compiled by other teams within the JSP organization. Additional tasks include creating weekly deliverables and briefing executive level directors on compliance status. Develops deliverables including briefing presentations, order summaries, and issue descriptions to be distributed across Share point. Provides a weekly briefing to executive level directors on the status of outstanding orders and compliance progress. Communicates with different agencies within JSP to address orders, schedule meetings. and coordinate compliance reporting. Utilizes various systems including Splunk, Tanium, Tenable, and ACAS to track order developments. Reviews system reports and logs compiled from various teams to ensure teams are achieving compliance.

Secure Mobile Technician for Joint Service Providers – Empower AI : 03/2022-08/2022

Provision and configure secure mobile devices in support of SES and Flag Officers. Build and transmit requests for certs and other information to JSP Cyber Security Center and DISA. Troubleshoot returned devices. Collaborate with JSP Cyber Security Center and DISA teams to resolve software and cert issues. Implement continuous improvement of processes with customer and colleague feedback. Keep leadership informed of device provisioning and progress. Assist in tracking inbound and outbound devices for metrics. Establish guidelines/deadlines for the SMIT team to update Remedy tickets, MS Access database, Excel trackers, etc. to validate and identify new or inaccurate trends on the monthly usage report. Coordinate, execute, implement, and maintain asset deployments using SharePoint to ensure timely issuance of devices to customers using effective operational scheduling. Responsible for issuance of Secure devices issued by JSP and ensuring all users know how to properly operate. Assist with updating and publishing work Instructions for all assurance policies, changes, and new training requirements. Develop an understanding of the customer’s requirement(s) to coordinate the ordering of new devices using DISA Storefront and update data via all applicable sites/interfaces. Update/Create pivot tables using data from MS Access, DISA Storefront, and other sources to address requirements, operational problems, and logistics when fulfilling requests. Schedule and attend logistic meetings with Secure Mobile Team, FS Managers, Contract PMs and Government Team to resolve a complete range of problems requiring specialized expertise or escalation.

Tier 1 Technician for Joint Service Providers – NCI Information Systems, Inc (acquired by Empower AI) : 09/2021-03/2022

I answered calls on ACD, troubleshot email issues, VPN connectivity issues, un-blocked CAC's, Reset SIPR Token PINS, mapped drives. Created tickets for any issues I was not able to resolve on call or at the front desk.

Department of Homeland Security – NTT Data: 03/2021-09/2021

Provided technical support to customers who need technical advice, training and support in navigating use of hardware and software systems. Answering, triaging, and prioritizing helpdesk calls, providing first call resolution to some situations documenting and creating trouble tickets for others. Assisting users in onsite and remote locations with VPN connections, registering ID cards to synchronize with Active Directory. Create, manage, and monitor VTC meetings. Initiate Remedy tickets to create or modify user/shared email accounts. Complete various equipment upgrades to laptops, multifunction printers, monitors, etc. Asset management of all mobile communication devices across the organization. Input and tag various IT equipment to our inventory system when new equipment is received. Deploy mobile phones with AirWatch technology. VOIP phone administration. Manage the Helpdesk after regular operational hours to ensure optimal services is provided to the user base.

The Food and Drug Administration: 02/2020-09/2021

I assist users with reimaging machines and configuring them from one machine to another. I assist with adding new software, transferring, and updating software as well. I keep records on machines and maintain accountability of all file transfer and software install. I also troubleshoot any hardware and software issues. I use my great customer service and interpersonal skills.

Virginia Department of Transportation: 05/2019- 11/2019

Laborer: I clean and fix roads, from piping to asphalt. I also make sure the tools, machines, and cones are clear of the road and safe for drivers

Nike Factory: 8/2018-1/2019

Sales Associate: I answered customer inquiries regarding Nike goods and services. I also helped customers locate items, and recommended suitable products. I organized all the merchandise on the sales floor and assembled the in-store displays. In addition, I performed cashier duties as needed and cleaned work areas.

Victory Christian Ministries International: 05/2014-06/2018

I assist with troubleshooting any IT issues at the church. Making sure all our windows and MAC computers are up to date. Provide desktop support for our Teachers or Students with login issues, password reset, and help with any email or outlook issues. We support printer and troubleshoot our printers if needed. I also assist with audio and video during conferences and during or after church services.

Education

Currently in enrolled into ECPI University for Computer Science

High school Diploma

Freedom High School, Woodbridge, VA

June 2018

Skills

Microsoft Excel, Word, and PowerPoint proficient. Responsible, flexible, quick learner, and efficient.

Certification

CompTIA : Security Plus

References

Beverly Ellis, Church Administrator: 703-***-****

Danny Ventura, IT Specialist: 703-***-****

Amber Parks, Cyber analyst: 571-***-****

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