Service Representative Call Center

Phoenix, AZ ***** 702-***-**** ************@*****.***

NICOLE MARTIN

Driven and compassionate healthcare professional with hands-on experience in call center environments. Accountable and responsible with a strong focus on medical information and Experience with the senior population. Authorized to work in the US for any employer PROFESSIONAL

SUMMARY

SKILLS Efficient and Detail-

Oriented

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Order and Refund

Processing

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● CRM Software

Data Entry and

Maintenance

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PATIENT ACCESS REPRESENTATIVE 07/2021 to Current

Nyu Langone, Las Vegas, NV

CLIENT SERVICE REPRESENTATIVE 03/2020 to 07/2021

Nevada Senior Services, Henderson, NV

MEMBER SERVICES REPRESENTATIVE 08/2019 to 03/2020

Mindlance/ Anthem, Las Vegas, NV

WORK HISTORY

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

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Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

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Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

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● Serve as liaisons between the center and the clients' families

● Processed monthly billing payments

● Maintained up to date client records

● Answered multi-line phone/Switchboard

● Greeted incoming clients and caregivers

● Processed daily attendance

● Provided accurate and appropriate information in response to customer inquiries

● Addressed customer service inquiries in a timely and accurate fashion

● Maintained up-to-date records at all times

● Developed effective relationships with all call center departments

● Properly directed inbound calls in phone queues to improve call flow PROVIDER SERVICES REPRESENTATIVE/CREDENTIALING 08/2016 to 07/2019 Mount Carmel Health, Columbus, OH

● Provided accurate and appropriate information in response to customer inquiries

● Addressed customer service inquiries in a timely and accurate fashion

● Maintained up-to-date records at all times

Developed effective relationships with all call center departments., Conduct outreach via telephone to encourage members to access preventive care

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● Participated on committees to improve member health outcomes

● Gave input Made arrangements as appropriate for appointments

● Provided accurate and appropriate information in response to customer inquiries

● Addressed customer service inquiries in a timely and accurate fashion Central Hower High School, Akron, OH

High School Diploma, 06/1997

EDUCATION

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