Josue Pedreguera Márquez

adxkv9@r.postjobfree.com

Cell +52-656-***-**** WhatsApp

CD Juarez Chi.

HELP DESK / NETWORK / TECHNICAL SUPPORT / SUPERVICION

Help Desk professional with 15+ years’ experience in Computer Operations, Technical.

15 years of progressive computer/network operations installations experience in large global data centers with mixed computing environment including Windows 10, and interconnected mainframe.

Providing Help Desk & remote assistance, support to users, earning a solid reputation for productivity, complex problem resolution and professionalism.

Excellent communication and diagnostic skills consistently solve problems and rarely escalate issues.

Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.

Effective communicator bilingual (English/Spanish fluent), read, understand and apply complex technical information.

Team player, self-motivated, excellent customer service and organization skills.

I had been working on IT doing different types of works and projects, like deployment, helpdesk support, PC repair fix all kind of issues.

TECHNOLOGIES

Remote Desktop SEO/Data entry Active Directory

TCP/IP / VPN Wireless Networking A+ / Network+

HP / Dell / Lenovo / Mac CCTV/IP Cameras Images / Set-ups

MS Office Installation Troubleshoot

XP/Vista/7/8/10 /11 Web Design WP Deployment

Virtualizatio Project Management Help Desk

Backup & Disaster Recovery CCNA / MCSA Azure/ DvOps

EDUCATION

Milestone Institute - Houston TX 2002

A+ Certificate

Training in: Network+, Security+, MCSE, CCNA,

HCC Houston Community College Houston TX 2006

Relevant Courses: CCNA Network System Cisco

Associate of Computer Science - Computer Information Systems

Platzy 2020 - Present

Project Management Specialist

DevOps and Cloud Computing

Server Management

Fundamentals of Data and Artificial Intelligence

Prompt Engineering with ChatGPT

PROFESSIONAL EXPERIENCE

Axity

Senior Systems Administrator Engineer Cd. Juarez Chi. Contract 4/22 - 5/23

Remote helpdesk, Ticket system, Administrator

Create and send incoming tickets in Global Service desk

Imaging systems, and software applications

Computer repairs upgrade computer software and hardware

Front-line support for IT, network and security issues

Installing Applications and Hardware configurations

Administration/support of the Microsoft 365

Printer setups through the network

Troubleshoot hardware and software related issues

Wireless hot-spot setups/Network and troubleshoot/Desktop Break/Fix and Laptop Break/Fix experience

Computer repairs upgrade computer software and computer hardware

Installing software Applications and Hardware configurations

Desktop Support, Troubleshooting wireless networking, network adapter and switches

Network connection settings

Fast PC Solutionz

IT Consultant Houston, TX. Contract 1/15 - 02/21

Work in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems

Improve the structure and efficiency of an organization’s IT systems

Wireless hot-spot setups/Network and troubleshoot/Desktop Break/Fix and Laptop Break/Fix experience

Computer repairs upgrade computer software and computer hardware

Citrix receiver installation

Installing software Applications and Hardware configurations

Desktop Support, Troubleshooting wireless networking, network adapter and switches

WEP, WPA, or WPA2 security key or passphrase issues

Network connection settings

Sysco

Data Entry Houston, TX. Contract 10/14 – 1/15

Update database info

Extended web search to max accuracy on data

Camelot Education

IT Deployment

Fast PC Solutions Houston, TX. Contract 7/14- 10/14

Taking care of especial installs and set-ups

Troubleshoot and test Deployment of Windows 7 Dell/Lenovo /HP Desktops

Imaging systems and software applications

Installing software Applications and Hardware configurations

Installing cable drops as need

Univision

IT. Deployment

Insight global Houston, TX. Contract 3/14 - 7/14

Deployment of Windows 7 Desktops, and Laptop

Imaging Lexmark printers, systems and software applications

Installing updates patches and brake - fix

Taking care of especial installs and set-ups

Adding new users and set them up into the correct office or field by using Active Directory

Computer repairs, email, viruses, patches, and downloads.

Computer software and computer hardware, drivers.

Email configurations, outlook

Fast PC Solutionz

IT Consultant Houston, TX. Contract 12/13 -

Work in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems

Improve the structure and efficiency of an organization’s IT systems

Computer repairs upgrade computer software and computer hardware

Citrix receiver installation, Desktop Support, Installing software Applications and Hardware configurations

Troubleshooting wireless networking, network adapter and switches, Desktop Break/Fix and Laptop Break/Fix experience WEP, WPA, or WPA2 security key or passphrase issues

Camelot for Kids

IT. Deployment

Beechnut academy Houston, TX. Contract 8/13 - 12/13

Updates patches and fixes Taking care of especial installs and set-ups

Image of Windows 7 Desktops, and Laptop

Imaging systems and software applications

Computer repairs upgrade computer software and computer hardware

Installing software Applications and Hardware configurations

Installing cable drops as need

Desknett Services

IT Technical Support Analyst

Airport Cargo Houston, TX. Contract 1/13 - 7/13

Installing updates patches and fixes Taking care of especial installs and set-ups

Troubleshoot and test network systems

Computer repairs, email, viruses, patches, and downloads.

Upgrade computer software and computer hardware, drivers.

Wireless hot-spot setups/Network and troubleshoot/brake-fix

Email configurations, outlook

Installing software Applications and Hardware configurations

Cardno ENTRIX

IT Desktop Deployment Technician Houston, TX. Contract 2/12 - 12/12

Desktop Services Deployment Technician

Team lead

Troubleshoot and test

Deployment of Windows 7 Dell/HP Desktops, and Laptop

Imaging Lexmark printers, systems and software applications

Installing updates patches and fixes

Taking care of especial installs and set-ups

Adding new users and set them up into the correct office or field by using Active Directory

Computer repairs, email, viruses, patches, and downloads.

Computer software and computer hardware, drivers.

Email configurations, outlook

Wireless hot-spot setups/Network and troubleshoot

Installing software Applications and Hardware configurations including, monitors, keyboards, video cards, system boards, printer’s mice hard drives, memory upgrade

Classifies, catalogs, and maintains library of computer tapes

Classifies reels and cartridges of magnetic computer tape according to content, purpose, principal user, date generated, or other criteria.

Integration International Inc.I3

IT Desktop Field Services Deployment Technician

Baker Hughes Houston, TX. Contract 12/11 - 2/12

Desktop Field Services Deployment Technician

Troubleshoot and test

Assisting with Deployment of Windows 7 Dell/HP/IMAC/Lenovo Desktops, and Laptop

Adding new users and set them up into the correct office or field by using Active Directory

Imaging systems and software applications, and installing updates patches and fixes

Taking care of especial installs and set-ups, wireless hot-spot setups/network and troubleshoot

Desktop Break/Fix and Laptop Break/Fix experience

Email configurations, outlook

Backing up user and transfer data info over the network for the current user at that time and get they set on new computers as need

Hard Soft Technologies

POS Installations

TOPS Cash America Pawn Houston, TX. Contract 7/11 - 11/11

Installation of POS systems

Installing software Applications and Hardware configurations

Troubleshoot and test

Replacing old POS and installing with new POS equipment from scratch

Installing cable drops as need

Conducting site surveys and gathering information from various locations to TOPS to improve the Cash America Pawn’ POS systems.

IBM-COMPUVISION

Deployment Technician

DOW Refineries Deer Park / Freeport / Seadrift TX Houston, TX. Contract 10/10 - 7/11 (Phase 1-3 Deployment)

Desktop Field Services Deployment Technician

Assisting with Deployment of Windows 7 Desktops, and Laptop

Adding new users and set them up into the correct office or field by using Active Directory

Imaging Software Applications and Windows Updates and Installing patches and fixes,

Conducting Site Surveys and gathering information from various locations in order to assist in providing information for a Refinery environment, t tools and applications.

Hard Soft Technologies

Network Support

McDonalds/ATT Houston, TX. Contract 7/10 - 12/10

Installation of network systems

Troubleshoot and test

Conducting site surveys and gathering information from various locations to ATT to improve the McDonalds Network.

Houston Technologies

Help Desk / Network Support Houston, TX 05/09 - 8/10

Troubleshoot Windows (98/NT/2000/XP/Vista/7)

Support Windows workstations and servers

Assist with computer repairs, email, viruses, patches, and downloads.

Upgrade computer software and computer hardware, drivers.

Pop3 email configurations, outlook

Desktop Break/Fix and Laptop Break/

Installing software Applications and Hardware configurations including, monitors, keyboards, video cards, system boards, printer’s mice hard drives, memory upgrade

Remote administration, LogMeIn

Antivirus set-ups, Norton360, AVG, spam filters and malware blockers

Pinnacle Solutions

IT Consultant / Help Desk / Network Support Houston, TX 05/07 - 11/09

Proficient troubleshooting Windows, responsibilities including supporting Windows workstations and servers

CCTV local security system and IP cameras installations

Windows OS, 98/NT/2000/XP/VISTA- computer, Type 35 W.P.M, Provided Technical Phone Support, and assisted with computer repairs, email, viruses, patches, downloads.

Desktop Support including network printers, fax, modems, routers, laptops, Nic cards, usb wireless

Upgraded computer software and computer hardware, drivers, pop3 email configurations, Outlook, MS Office (Word, Power point, Excel, Publisher Outlook, Outlook Express and Info Path, 2003, 2007).

Software, experience with installing software Applications and Hardware configurations including, monitors, keyboards,, video cards, system boards, printers mice hard drives, memory upgrade, cabling, Wi-Fi network set-up, hubs routers, switchers, scanners CD/DVD

Familiar with remote administration, LogMeIn, Worked with Web design

Antivirus, Norton360, AVG, spam filters and malware blockers, WinZip, rar, Spam Filter

Set up wireless networks and setting users on WIFI networks, also using VPN, TCP/IP, DNS, Gateway subnet mask. DCHP and Static IP addresses.

DM Computers

IT Technical Houston TX 08/06 - 11/07

Provided Technical Phone Support, and assisted with computer repairs, email, viruses, patches, downloads

Desktop Support including network printers, fax, modems, routers, laptops,

Administrative User accounts Internal /External helpdesk

Routers, servers, laptops, workstations Windows 98/ NT/2000/XP

Computer Support installing software Applications and Hardware configurations including, monitors, keyboards,, video cards, system boards, printers mice hard drives, NIC cards usb wireless set-up, laptop desktop memory upgrade, cabling, hubs routers, switchers, scanners CD/DVD’s

Open Door Mission

Tutor/Assistant Manager (Education Department) (Part-time) Houston, TX 07/05 - 10/06

Manage information about students and schedules

Help student with different assignments and subjects in order to achieve GED

Tutoring on Introduction to PC and MS Office (Word, Power Point, Excel, Publisher Outlook, Outlook Express and Info Path (2000) (2003) Type 35 W.P.M.

Spring Branch Hospital

Patient Transporter Houston, TX 02/04 - 07/05

Transported patients to and from Radiology using wheelchair, stretcher, with oxygen tanks, intravenous pumps and special equipment

Approached, greeted, and offered assistance and direction to customers entering the hospital

Ensured patient was properly identified before transporting

Kept equipment clean and ensured equipment was working properly

Power plus Personal

Driver Houston, TX 09/01 - 11/03

Transported and picked-up passengers safely

Assisted customers inquiries and services

Pre-trip / Post - test inspection

Planned and organized work to meet schedules and time lines

Kauffman Tire

Forklift &Warehouseman Houston, TX 04/00 - 07/01

Loaded and unloaded stock materials on and off pallets, skids, and trucks

Operated stand-up and seated electric pallet jacks

Practiced good safety habits while operating machines

Trans Global Solution

Welder (Structure Fitter Helper) Houston, TX 01/98 - 04/00

Welded metal parts or components together, using brazing, gas, or arc welding equipment.

Repaired broken or cracked parts, filled holes and increased size of metal parts, using welding equipment

Welded in flat, horizontal, vertical, or overhead position.

Cleaned or degreased parts, using wire brush, portable grinder, or chemical bath.

Inspected finished work piece for conformance to specifications.

Contact this candidate