Customer Service Referral Specialist
Resume:
C O N T A C T
A U D R E Y I N G L E
E D U C A T I O N
High School Diploma
June 1990
Wesley Chapel, FL 33544
Gaither High School
Hillsborough Community College,
Tampa, FL
adxktp@r.postjobfree.com
C A R E E R O B J E C T I V E
Personable, friendly and
customer oriented with over 20 years
of experience in service and support.
Customer-focused team player offering
expertise in time management and
sales. Dedicated to customer loyalty
and satisfaction in helping resolve their
concerns and inquiries. Credit card
payment processing, Computer
software knowledge, Provided end of
day reports each shift Clerical support
Problem-solving abilities Inbound and
outbound calling, Sales expertise,
Senior leadership support, Office
inventory Courteous demeanor,
Adaptive team player, Inventory
control.
W O R K E X P E R I E N C E
Program Coordinator
May 2023 - May 2023
Populus group contract employee at Centene Corporation Ambetter Shared Services, St. Louis, Missouri
-Contacted eligible members to discuss and engage in case management services to assist with management of chronic health conditions
-High volume outbound call
-Knowledge of case management program
-Good customer service
-Excellent phone etiquette
-Basic computer knowledge of Excel, Outlook, Teams .
-Time management skills.
Department Manager
June 2020 - May 2023
Hobby Lobby, Lutz, Florida
-Maintained calm demeanor and professionally managed issues in accordance with company standards. -
- Oversaw the development, implementation, and maintenance of policies and procedures within the department.
- Adhered to store merchandising standards in support of appropriate inventory levels.
- Followed loss prevention and risk management guidelines, resulting in enhanced safety and security.
- Promoted and supported activities designed to strengthen and improve morale and teamwork, improving overall work environment.
- Delivered excellent customer service, driving quality shopping experiences.
- Coordinated and organized special projects and events within the department.
- Scheduled coverage during peak traffic periods, fostering positive customer experiences.
- Maintained knowledge of products and services to improve customer experience.
- Handled the store deposits and entered the information in the computer for all registers.
Receptionist
June 2008 - January 2020
New Tampa Animal, Hospital, Lutz, FL
- Organized and updated weekly schedules for staff
- Accounts receivable Added hours for each employee for payroll
- Scheduled appointments with salespeople and clients, emailed customers and placed outbound calls as needed
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Sorted incoming mail and directed to correct personnel each day
- Provided excellent customer service
Head Technician
May 2003 - June 2008
Livingston Animal, Avian Hospital, Lutz, FL
- Obtain full medical history for patients
- Obtain Laboratory Samples
- Assist with surgical and medical procedures
- Fill prescription medications -
Perform Radiographs
- Provide Doctors with vaccinations to administer
- Created and implemented developmentally appropriate cur addressing all learning styles
- Established indoor and outdoor safe play environments for toddler age children
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Maintained daily records of individual activities, behaviors, meals and naps
- Taught children foundational skills such as colors, shapes and letters
- Organized and led activities to promote physical, mental and social development.
R E F E R E N C E S
April 1998 - May 2003
Kindercare Learning,, Centers inc, Tampa, FL
Preschool teacher
Carole Garretson
J Buckeye Health Plan
Referral Specialist
adxktp@r.postjobfree.com
Tom Bearint
Cross Country Mortgage
Sr Mortgage Originator/Sales Manager
adxktp@r.postjobfree.com
Barbara Bearshak
Centene Corporation
Supervisor
adxktp@r.postjobfree.com
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