Administrative Assistant
Resume:
Candace Phelps
Madison Heights, VA *****
*******.******@*************.***
Authorized to work in the US for any employer
Work Experience
HR Coordinator/Administrative Assistant
Digital One Technology - Lynchburg, VA
July 2021 to Present
Some of the Daily Duties and Responsibilities of Someone in this Role:
• Interviewing, Hiring, Onboarding, Training/Testing for new hires.
• Training for current employees looking to advance in their position with Digital One.
• Coordinating Benefits and Enrollment of employees (new and current) into new or updated Benefit Plans.
• Maintaining a Database of Employee Information.
• Keeping two or more qualified candidates on standby for every job description in the company in order to maintain billable production ratios at all times.
• Searching for qualified candidates for any current and future job openings (posting job descriptions on online job sites, screening resumes, etc.).
• Assisting in the assembly and gathering of all information relevant to the documentation related to the work of the Research and Development department, which may require the creation of new documentation.
• Any other needs and responsibilities that may arise in connection with the workflow and nature of the job.
Required Certifications/Proficiencies of Someone in this Role:
• High school diploma or equivalent.
• Strong understanding of Google Docs/Google Shared Drives.
• Excellent communication, organization, and interpersonal skills are a must.
• Proficient in MS Office, especially Word and Excel.
• Proficient problem-solving skills.
• Strong verbal and written skills, as well as the ability to convey complex information in a way that others can readily follow.
Financial Services Representative
Carter Bank and Trust - Madison Heights, VA
November 2020 to July 2021
To perform ALL the duties of a Teller in addition to being fully versed on a foundation of Platform transactions, which when needed, may be performed at their Teller window or a Platform desk. Those Platform duties include, but not limited to:
Assisting customers thru OLB enrolls, resets and Mobile banking enrolls Facilitate and Follow Procedures for Change of Address Opening and Closing of accounts – ALL types and process any special instructions on accounts-performing general account maintenance, if applicable
Facilitate and Follow Procedures for Change of Titles on Accounts Process Stop Payments
Process Debit Card Transactions
Wire Transfers
Place Check orders
Returns/Overdrafts report
Night Bag Processing (under Dual Control) and Commercial Deposits (under Dual Control) Maintain customer confidence and protect bank operations by keeping customer information confidential--at no time are cell phones to be on your possession when behind teller line. Answer incoming calls in a professional and pleasant manner and direct call to appropriate department. Meet expectations relating to attendance, punctuality (including flexibility in scheduling) personal hygiene, personal appearance and follow bank’s dress code at all times without deviation. Participate in daily teller AM meetings to garner focus on branch goals, new/updated bank policy, and bank operations. Maintain an organized and clean work space, this includes performing daily/weekly general maintenance duties as assigned by Branch Manager, Assistant Manager or Relationship Banker including, but not limited to, wiping down/cleaning ATM machine, wiping down/cleaning drive thru window, watering plants, shredding paper, vacuuming carpet. Perform as a team member of the bank as a whole and assist with, or in, other duties as assigned
Universal Banker
SunTrust - Lynchburg, VA
July 2018 to November 2020
To perform ALL the duties of a Teller in addition to being fully versed on a foundation of Platform transactions, which when needed, may be performed at their Teller window or a Platform desk. Those Platform duties include, but not limited to:
Assisting customers thru OLB enrolls, resets and Mobile banking enrolls Facilitate and Follow Procedures for Change of Address Opening and Closing of accounts – ALL types and process any special instructions on accounts-performing general account maintenance, if applicable
Facilitate and Follow Procedures for Change of Titles on Accounts Process Stop Payments
Process Debit Card Transactions
Wire Transfers
Place Check orders
Returns/Overdrafts report
ATM Settlement (under Dual Control) Night Bag Processing (under Dual Control) and Commercial Deposits
(under Dual Control)
Maintain customer confidence and protect bank operations by keeping customer information confidential--at no time are cell phones to be on your possession when behind teller line. Answer incoming calls in a professional and pleasant manner and direct call to appropriate department. Meet expectations relating to attendance, punctuality (including flexibility in scheduling) personal hygiene, personal appearance and follow bank’s dress code at all times without deviation. Participate in daily teller AM meetings to garner focus on branch goals, new/updated bank policy, and bank operations. Maintain an organized and clean work space, this includes performing daily/weekly general maintenance duties as assigned by Branch Manager, Assistant Manager or Relationship Banker including, but not limited to, wiping down/cleaning ATM machine, wiping down/cleaning drive thru window, watering plants, shredding paper, vacuuming carpet. Perform as a team member of the bank as a whole and assist with, or in, other duties as assigned.
Teller 2
SunTrust - Lynchburg, VA
December 2016 to June 2018
Demonstrate mastery of basic teller transaction and balancing duties. Consistently follow defined procedures for bank operations and client service, including consistent practice of behaviors that contribute to an Industry Leading Client Experience. Possess a broader knowledge of banking policies and procedures. Develop expertise in all types of branch transactions including, but not limited to foreign exchange, night deposits, ATM balancing and more in-depth system knowledge. Individuals in this position are trained and rewarded for identifying client needs and making appropriate referrals. Game Host
One Way Out, LLC - Lynchburg, VA
April 2016 to June 2017
Responsibilities
Introduce people to the escape rooms, keep tabs on the customers while in the rooms, monitoring their progress through the puzzles and whether or not they need help. Outside of business hours, I answer incoming calls and assist callers with bookings.
Employment Specialist
Stand Up, Inc - Lynchburg, VA
October 2016 to December 2016
As an employment specialist, I am charged with assisting clients on a job site with learning the best way to perform the tasks they are given during a shift, seeing to their welfare while present on a job site, and teaching certain skills that would be appropriate for the work they are doing there. Stand Up, Inc. helps individuals with disabilities gain independence, and employs people to assist these individuals learn the skills necessary for that independence. This includes skills such as learning to sweep and mop, how best to organize merchandise for display in a retail setting, etc. Backup
Market at Main - Lynchburg, VA
August 2016 to October 2016
in any way necessary, bus tables, sweep floors, clear counters, roll silverware, fill water pitchers and coffee carafes, keep ice full, etc. Hostess
Red Lobster - Lynchburg, VA
November 2015 to May 2016
Responsibilities
Greet guests, answer phones, seat guests, general housekeeping of the lobby and bathrooms Skills Used
Reception, answering telephones, scheduling.
Receptionist, Secretary
Harris & Allen, PC - Lynchburg, VA
January 2012 to October 2015
Responsibilities
Answer phones, take messages, schedule appointments, type documents of all kinds (from Warrants in Debt to Wills), handle payments, create files, filing and record keeping, greet the public. Education
Bachelor's in Theology in Theology
Amherst Theological Seminary - Madison Heights, VA 2000 to 2010
Associate in Biblical Studies in Biblical Studies
Amherst theological seminary - Madison Heights, VA 2000 to 2002
Skills
• Customer Service
• Cash Handling
• Bank Teller
• Cashier Customer Service
• Banking
• Busser
• Financial Services
• Human Resources
• Research & Development
• Administrative Experience
• Google Docs
• Employee Orientation
• Interviewing
• Research
Languages
• English - Fluent
Assessments
Attention to Detail — Highly Proficient
April 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Problem Solving — Proficient
August 2019
Analyzing relevant information when solving problems. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
In my personal life, I am a wife and mother, daily egg gatherer on our growing homestead, aspiring gardener and seamstress, gamer, movie buff, incurable nerd, closet author, vocalist, songwriter and musician in several music projects that range in genre from a capella to acoustic to hard rock, and the worship minister for Solid Rock Baptist Church in Madison Heights, VA. As a professional, I find the biggest strengths of anyone on a working team are a good attitude and willingness to work together with others - and I strive to display both on a daily basis. Thank you for your consideration!
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