Service Representative Customer
Resume:
Miguel Diego Garcia
Tucson, United States *****
*****************@*****.***
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Skills
Credit Card Payment Processing
Report Generation
Report Creation
Upbeat and Positive Personality
Experience
March 2022 - May 2023
CITI Bank USA - Tucson, AZ
Customer Service Representative
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Consulted with customers to resolve service and billing issues.
Asked probing questions to determine service needs and accurately input information into electronic systems.
August 2020 - January 2022
VXI Global - Tucson, AZ
Customer Service Representative
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings.
September 2015 - July 2020
C3 Customer Contact Channels - Tucson, AZ
Customer Service Representative
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
April 2011 - July 2015
Afni Call Center - Tucson, AZ
Customer Service Representative
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Set up and activated customer accounts.
Assisted customers with making payments or establishing payment plans to bring accounts current.
November 2009 - May 2014
JCPenney - Tucson, AZ
Cashier
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Learned roles of other departments to provide coverage and keep store operational.
Education and Training
May 2001
Tucson Urban League Academy Tucson, AZ
High School Diploma
Languages
Spanish
Limited
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