Desk Technician Customer Service
Resume:
Bryan Davis
Houston, TX *****
*****.******@*****.***
Objective
To secure an entry-level Help Desk Technician position where I can apply my technical skills, my passion for problem solving computer related issues, and my years of customer service experience. I aim to contribute to an effective IT team, gain valuable experience, and continue learning and growing in the field of technician support. Experience
February 2023- Present
Adam’s Warehouse and Delivery - Computer Deployment
● Computer Imaging: Create and deploy computer images using Macrium.
● Hardware setup: Replace desktop and set up peripheral devices.
● Troubleshooting: Diagnose and resolve hardware and software issues related to imaging and deployment, including driver conflicts, compatibility problems, and system errors.
● Software installation: install and configure operating systems, software applications, and drivers.
● Data Migration: Transfer user data, settings, and profiles from old computers to newly imaged or replaced devices, ensuring a seamless transition for end users.
June 2019- June 2022
Unique Outdoor - Service Technician
● Troubleshoot mosquito misting systems.
● Replace control panels, 16X2 LCD screens, pumps, motors, solenoids, flow meters, etc. when necessary.
● Customer Service: Maintain relationships with monthly customers by ensuring their concerns are being addressed, and contacting them with any service restrictions.
May 2017- June 2019
The French Corner Catering - Customer Service/ Help Desk Technician
● Handle 50+ calls daily with duties including resolving customer issues, retrieving customer data, and all billing related calls.
● Assisted coworkers with general support for hardware, peripherals, networks connections, and software.
● Troubleshoot software and hardware issues.
● Computer Imaging: Create and deploy computer images using Acronis when an employee receives a new computer. Education
August 2017- may 2020
Houston Community College, Houston - Associates in Computer Information Systems Skills
Proficient In Windows and macOS; Troubleshooting and problem solving using analytical and logical thinking; Hardware and Software installation; Computer imaging; Data Migration; Remote Support Tools; Customer Service; Time management.
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