Support Specialist Customer

James A Green

Summary

Retired Military with vast experience in Microsoft Technologies.

Over 20 years of experience in Microsoft Operating systems (Server and Desktops) and Active Directory maintenance and support

Over 10 years of Data Center operations and support

Over 6 years of remote systems support

Over 20 years of supervisory experience

Current MCSE + Security Certification

VMware Certified Associate – Data Center Virtualization

Currently preparing for VMware Certified Processional – Data Center Virtualization Certification

Preparing for new Security+ as well as Cloud+ certification

Skills

Network administration of all Windows DNS, File, Print, Proxy, DHCP, and Wins Servers to include VMware and Desktop Support

Operating Systems including Cisco IOS, all Microsoft Operating systems from Windows 3.11 to Server 2016

All Microsoft Suites

Hardware support experience to the Motherboard on Dell, Compaq and HP Desktops and Servers

Cluster and Raid Array Set up experience

Experience in ITIL processes

Certifications

Microsoft Certified System Engineer +Security

CompTIA Security+

ITIL Foundation Certification (in Progress)

VMware Certified Associate – Data Center Virtualization

Work Experience

Desktop Support (Part-time, Weekends) Netimpact Solutions NOV 2022 – March 2023

Troubleshooting via phone

Provide Remote support to USDA inspectors.

Install printers.

Unlock Systems (Bit locker)

Help users with Microsoft applications.

Help users with application installations.

System Engineer QCM Technologies NOV 2022 – Jan 2023

Delivered technical customer support over the phone and onsite in a managed service provider environment

Identify, troubleshoot and resolve a wide range of technical computer-related problems

Applied complex technical information.

Mastered new computer technology.

Maintain cooperative working relationships.

Demonstrate sensitivity to, and respect for, a diverse population.

Server operating systems, various software applications and hardware for the servers, storage and networking.

Internet technologies, connectivity, firewall products.

Needed to understand change control procedures.

Understanding of electrical safety procedure.

Homecare Provider Self employed May 2021 – Nov 2022

Took my wife to all her Dr.’s appointments after her Surgeries

Fixed meals daily

Grocery shopped

Attended to her wounds

Upkeep of her apparatus

Insured she took her medications as needed

Did as much Housework as I could

Helped her in and out of bed

Did anything else I could to try and make her as comfortable as possible

Computer Technician Tek Systems Feb 2021 – June 2021

Different short-term contacts

Supported Hardware and software replacement/update issues for Tolleson High Schools.

Reimaged Laptops for teachers and students.

Updated Student classes in DB Portal for the upcoming school year at Tolleson High Schools.

Installed wireless access points in and around Phoenix as well as Prescott and Tucson.

Part of a team that imaged over 2,000 laptops for Phoenix Union High Schools.

Traveled to the schools to have them added to their domain.

Computer Technician Ingram Micro Dec 2020 – Feb 2021

Supported Customer Hardware and software replacement/update issues.

Imaged PC and Apple Laptops with the latest operating system.

Made suggestions on how to be more efficient in their process.

Sr. Data Center Technician Uber/TEK Systems(contractor) May 2020 – May 2020

Supported Data Center Hardware and software replacement/update issues.

Received New Pe-Populated Server Racks.

Added New items to the CMDB.

Supported the implementation of 2 new Data Centers.

Information Technology Support Analyst Hawaiian Airlines (Contract) Dec 2019 – Mar 2020

Supported Users Hardware and software issues.

Repaired or replaced Dell Laptops from the Motherboard.

Consulted users on the processes to get new software approved and installed

Sr System Analyst United Global Technologies Aug 2019 – Nov 2019

Security patching on Operating systems and applications.

Remediated Systems that have Ransomware issues.

Configured New OS to install on infected PC's and or Laptops.

Traveled to different states for Remediation efforts.

Installed Monitoring software on all systems in the infected Domain.

Recommended procedures to do for prevention of Ransomware attacks.

Made suggestions on how to streamline our build process using Hyper-V.

Built images in a Hyper-V environment.

System Analyst Wells Fargo (Contract) Mar 2018 – Aug 2019

Remediated security patching on operating systems and applications on over 350,000 laptops and desktops located all over the world.

Determined what steps to take on each Vulnerability listed.

Used Qualys findings to help get to the root cause of the Patch or upgrade not installing.

Checked the CVE site for possible fixes for the vulnerability.

Communicated with team members the findings.

Used tools such as Lan Central, Sustainment Reports, Product Owner, SSCM, PowerShell scripts, Cmdlets etc. to fix or get to the root cause.

System Administrator (Traveling) Raas Infotek (Contract) Nov 2017 – Jan 2018

Traveled to different military installations to perform system upgrades.

Migrated 207,000 Windows End User Devices (EUDs) running Windows 7 and 8.x to Windows 10.

Augmented the Windows 10 image for migration ensuring the system joined the Active Directory Domain.

Provided the necessary desk-side resources to complete the migration and provide post-migration support.

Conduent Corporation Aug 2016 – Jun 2017

Infrastructure Management Sr. Analyst

Trainz Global (Contract) Jan 2016 – Aug 2016

Remote System Engineer

Honeywell Nov 2015 – Jan 2016

Technical Support Specialist

I-Tek Solutions (Contract) Feb 2015 – Apr 2015

Infocrossing/Wipro April 2014 – Jan 2015

Remote System Administrator 3

State of Arizona Land Dept. Jan 2014 – Apr 2014

System Administrator/Desktop Supervisor

Boeing /Computer Science Corporation Mar 2011 – Nov 2013

Education & Training

Windows Server 2016: Installation and Configuration

Windows Server 2016: Storage Services

Windows Server 2016: Configure Hyper-V

Windows Server 2016: High Availability

Windows Server 2016: Manage, Monitor, and Maintain Servers

Windows Server 2016: DNS

Windows Server 2016: DHCP

Windows Server 2016: IP Addressing

Designing a Microsoft Windows Server Active Directory and Network Infrastructure

Planning, Implementing, and maintaining a Microsoft Windows Server Active Directory Infrastructure

Desktop Deployment Hands on Lab

Senior Manager Desktop Deployment Seminar

Installing, Administering, and Configuring Microsoft Windows Desktop Operating systems

Implementing, Managing, and Maintaining a Microsoft Windows Server Network Infrastructure

Planning & Maintaining a Microsoft Windows Server Network Infrastructure

Cisco Project Based Learning

Cisco Advanced Routing & Switching

Cisco Router Technologies

Cisco Networking Fundamentals

Microsoft Exchange Server Concepts and Administration

Microsoft Certified Professional Internetworking with TCP\IP on Windows Operating systems

U.S. Air Force Mid-Level Management Course (NCO Academy)

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