Crossing Guard School

Cheryl Bolden

Cordele, GA *****

404-***-**** *******.********@*****.***

LinkedIn https:// https://www.linkedin.com/

PROFESSIONAL SUMMARY

Military Veteran with 7 years of experience in the United States Air Force. Accomplished measurable results while leading multiple teams in a dynamic, fast paced environment while instilling continuous progress improvement initiatives. Possess a comprehensive background in troubleshooting, analyzing, and training derived from having a passion for continued learning and advancement.

●Troubleshooting

●Leadership

●Data Analysis

●Policy Implementation

●Training and Development

●Computer Hardware

●Remote Desktop

●Backup and Recover

●Proficiencies

●Imaging Desktops

●Communication

●Microsoft Office Suite

TECHNICAL SKILLS

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System.

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors.

Software: Microsoft Firewalls, Malware Identification, CIDR, Advanced understanding of vulnerability-scanning and antivirus tools,Risk Analysis, Data Analysis, and Intrusion Detection, Cloud Security, SQL Server, APIs & Networks: IP, LAN, WAN, ISP, Firewalls, Operating Systems: Unix, Linux, Windows, iOS familiar, Management Solutions: Cisco ISE familiar, Policies & Frameworks: PKI familiar, Languages & Software: Python, SQL, Microsoft Excel, Java familiar.

EDUCATION AND CERTIFICATIONS

Information Technology Security Administrator MyComputerCareer July 2023

Pursuing: CompTIA A+ • CompTIA Network+

Associates of Arts, Fashion Design Bauder College Completed June 1996

Bachelor of Science in Computer Science Bauder College Completed May 2022

PROFESSIONAL EXPERIENCE

MyComputerCareer Raleigh, NC

Full Time Student, Information Technology Security Administration 04/2020 – 6/2023

●Learned hands on Basic Network troubleshooting, Wireless Network Administration and Active Directory Infrastructure.

●Utilized GPO’s, User Account Maintenance and Permissions while applying static IP addresses to multiple devices.

●Hands-on learning in subnetting and IP Addressing including VLAN’s and Switching, Routing Protocols: RIPv2, OSPF and EIGRP.

●Demonstrated capability and capacity of integration and implementation of various networking setups.

●Hands-on skills in installing, maintaining and managing desktop/client and server operating systems.

●Advanced device security, device mobility, and cloud services.

●Installed operating systems & software.

●Utilized tools like, Command line, Ping, Tracert, Firewalls, Networking Settings, and Control Panel.

Security Concepts

●VPN Protocols Incident Response Security Planning and Management Analyze and interpret Log Files.

●Configure security protocols for wireless networks Intrusion detection/prevention systems.

●Analyze system security and implement corrective measures to reduce risk.

●Server and Application Virtualization Microsoft Hyper-V, Oracle VirtualBox and VMWare.

●Server Redundancy and Fault Tolerance RAID, NAS and SAN Implementation.

●Configure storage spaces Install & manage virtualized servers Security Windows & Linux-based servers.

City of Decatur Decatur, GA

School Crossing Guard 05/2019 – 3/2020

●Identified, investigated, and resolved users problems with computer software and hardware.

●Stopped Traffic Safely and without blocking Intersections for Emergency Vehicles if needed

●Report any unusual or Emergency Situations to the correct Authority

●Enforced all Traffic Laws and Ordinances

●Immediately reported deficient Streetlights, Signs and Road Surfaces to keep Residents Safe

Aloricares/Vetconnexx Norcross, GA

School Crossing Guard 02/2012 – 5/2018

●Received and processed incoming phone calls for assigned AT&T in accordance with corporate policies and procedures.

●Responded to customer requests regarding billing, technical and general customer service inquiries.

●Identified, researched, and resolved customer issues utilizing various computer systems.

●Provided customers with product and service information.

●Built rapport with customers, identified customer needs, and provided resolution to problems and inquiries.

●Presented solutions and/or suggested additional items to cross-sell or up-sell.

●Captured data and entered appropriate notes in designated systems clearly and accurately.

●Completed call logs and reports.

KLLM Transport Services Richland, MS

Driver Trainer 03/2002 – 5/2009

●Received load information via the Qualcom computerized system.

●Operated equipment on vehicle to load, unload, or disperse cargo or materials.

●Picked up and delivered loads on-time to 48 states.

●Maintained truck log according to state and federal regulations.

●Kept record of materials and products transported.

●Trained, supervised, and monitored beginner drivers in all phases of driving and insured compliance with company policy.

US Navy Various Locations 10/1980 – 9/1995

Religious Program Specialist

●Severed as an administrative specialist in typing, proofreading and mailing Navy correspondence.

● Received office visits and handled telephone communications.

● Wrote operational messages, prepared legal documents and kept financial records.

● Prepared and maintained records of leave at bases.

● Created invoices for office supplies and equipment.

● Confirmed the accuracy of staff hours worked for payroll processing.

● Utilized excellent writing skills to prepare reports for senior officers.

● Developed and monitored programs for safeguarding classified materials.

● Coordinated executive level travel arrangements as well as meeting preparation and scheduling.

● Assisted in the preparation of educational materials and audiovisual displays.

● Managed the maintenance and use of facilities.

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