Customer Service Documentation Specialist
Resume:
Angela L. Ketcham
Bartow, Florida 33830
WORK HISTORY
GrowHealthy/iAnthus
Compliance Specialist/Quality Documentation Specialist: March 2021-Present Duties: Support the Corporate and local GMP document management system for, but not limited to: Standard Operating Procedures (technical writing/composition and review), Specifications, Laboratory Test Procedures, Master Documents, Executable Documents (such as batch production records, validation protocols and reports) by facilitating and managing all product and regulatory related documentation. Essential duties and responsibilities include the following: Maintain a thorough working knowledge of the document control systems. Follows and completes training according to the assigned training curricula. Reviews, supports, and participates in trending, corrective action/preventative action plans, and annual reports. Non-Conformance, Patient Complaint review, log and corrective and preventative actions. Facilitate and assist with internal and external regulatory agency audits by controlling the distribution, tracking, and retrieval of controlled documents. Compliance review of chemicals and new items. Formulating training materials as well as logging and tracking training for compliance. Maintains safe and healthy work environment by following written standards and procedures, complying with applicable regulatory and corporate requirements. Capable of guiding, developing and training others in areas of subject matter expertise
(Site SME). Escalates potential issues and concerns in area of responsibility immediately to Operations Management. Accomplishes quality and organization mission by completing related activities as assigned, thoroughly and in a timely manner.
C.H. Robinson/Robinson Fresh
Food Safety Data and Document Specialist: June 2014- July 2020 Duties: Ensure company and customer food safety requirements are communicated to new growers. Assist Food Safety team with collection and reviewing of food safety related documents (including but not limited to third party food safety audits). Gather new supplier food safety documentation. Maintain electronic files and technical records in Azzule/Primus GFS supply chain database. Maintain company food safety documentation system
(Azzule/Primus GFS). Communicate with multiple departments, external laboratories, and customers. Fulfill buyer food safety documentation requests (other documents as required depending on customer/brand requirements
(HACCP plan, recall procedure, FDA reg. number, LGMA certs, MRL’s, FSMA Compliance, FSVP, etc.). Generate and distribute monthly reports for the food safety manager, key account manager, brand owners, and team members. Continuous monitoring and follow up for required food safety documents. Continuous improvements of Azzule/Primus GFS supply chain database to meet business and customer needs. Other food safety projects as requested and assigned.
Florida Department of Agriculture and Consumer Services 500 Third Street NW #116 Winter Haven, Florida 33881
Regional Regulatory Consultant: June 2008 – June 2014 Duties:
Responsible for working within the Bureau of Food Distribution ensuring proper utilization of U.S. Department of Agriculture Commodities in West Central Florida. Coordinate monitoring, tracking, inspecting, reviewing, and evaluating of recipient agencies and warehouses. Prepare reports, provide direction, guidance, and counsel to contractors and recipient agencies within West Central Florida. Confer with personnel from Federal, State and Local government agencies and other persons and other organizations and serve as a liaison with these groups and individuals. Conduct inspections and provide training for new contractors and their sites. Monitor program compliance, complete files and written reports which include findings and recommendations as well as follow up monitoring. Counsel agencies and the public regarding regulations, program requirements, and policies. Explain available services, provide information, technical assistance and training to groups, agencies, and appropriate personnel on a regular basis through personal contacts and speaking engagements on all aspects related to USDA commodities. Analyze complaints and follow up as necessary. Assist with processing of lost claims to ensure they are complete and include proper documentation. Research information for correspondence, reports, etc. Assist with the Bureau's Emergency Management functions during periods of disaster. Wal-Mart 6745 N. Church Street Mulberry, Florida 33860
Co-Manager: November 2003-September 2007
Duties: Assist Customers and support the store by: Supporting and facilitating open communication with all Associates. Ensuring a safe and clean environment. Following loss prevention, risk control, and quality assurance procedures. Ensuring pricing and inventory integrity. Managing confidential information and documentation as required by Company policies and local, state, and federal guidelines. Managing budgets, projecting sales, and evaluating financial performance to ensure store profitability. Ensuring the development and success of all Associates by providing adequate resources and recognition for performance. Addressing Customer and Associate concerns and providing decisions and resources that facilitate problem resolution. Maximize sales and profitability of the operating unit through the efficient execution of Company programs. Manage the store's inventory and shrinkage. Maintain high store standards. Ensure good Customer service by utilizing salaried and hourly supervisors to communicate and execute tasks. Managing scheduling and staffing with salaried and hourly Supervisors. Providing fast and friendly checkout service. Providing a high level of merchandise in-stock position. Responsible for store's interviewing, hiring, training, coaching, and performance appraisal process for all Associates. Continuously plan/supervise/evaluate operations, merchandise, and financial areas within the store to maximize the sales and profitability of the operating unit. Execute Company programs. Manage store's inventory and shrinkage. Understand, effectively follow, and enforce all Company procedures, Company policies, and applicable laws including but not limited to: Supervision of all Associates. Sales of restricted items. Environmental codes and ordinances. Store security. Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures. Manage all Associate activities to ensure prompt response to Customer's requests for information and service. Effectively resolve Customer and Associate concerns and demonstrate good customer service. Frequently delegate and follow up on tasks assigned to Associates. Frequently, accurately, and efficiently prepare/review/file routine paperwork. Wal-Mart 2863 Heritage Dr. - Delafield, WI 53018
Assistant Manager: August 2000 - November 2003
Duties: Generate sales through excellent customer service, control shortages, effectively merchandise, proactively train associates to comply with all policies, procedures and standards, review and maintain operational records and reports, planning, assigning and directing work, interviewing and hiring, addressing complaints and resolving problems.
Sam’s Club - 600 N. Springdale Rd. - Waukesha, WI 53186
Receiving Manager - December 1999 - August 2000
Duties: Responsible for overseeing all aspects of shipping/receiving and claims areas; which includes, but is not limited to the following proper scheduling of all deliveries and pick-ups, inventory control by means of ensuring that all freight is keyed into the inventory properly and in a timely manner, maintaining accurate logs of all damaged, non-sellable, return to vendor, liquidations, and out for repair merchandise. Monthly overview of P&L statements and journal and maintaining precise records of all accounts payable to insure timely payments. Ensuring that all company policies and procedures are followed to the letter in all areas of the Club. References Available Upon Request
Contact this candidate