Carolyn Duggan

Medical Imaging Scheduler

Lone Tree, CO 80433

adxkob@r.postjobfree.com

+1-720-***-****

High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented

Authorized to work in the US for any employer

Work Experience

Medical Imaging Scheduler

Centura Health - Denver, CO

March 2019 to Present

Schedules Patients for MRI, CT, US, XR, Neuro, Nuclear Medicine, Mammograms and BX Appointments via Inbound and Outbound Calls. Schedules Inpatient EMU Procedures. Medical Transcriptions Doctor Orders Behavioral Health Lead

Kaiser Permanente - Denver, CO

February 2014 to March 2019

• Team Lead of 25 Schedulers

• Direct Daily Work

• Manage Over 200 Behavioral Health Providers: Psychiatrists & Therapists Behavior Health Clerk

Kaiser Permanente - Denver, CO

October 2012 to February 2014

Schedule Psychiatry, Mental Health, Chemical Dependency, Eating Disorder Appointments and Groups. Answer Incoming Crisis Calls & warm transfer these calls to Crisis Teams. Outreach calls to reschedule appointments and groups. Service Associate

Kaiser Permanente - Aurora, CO

January 2006 to October 2012

Schedule Medical Appointments, Send Messages for Providers & Patients, STAT Line, Direct Priority Calls & Answering Service

Claims Customer Service Representative

Safeco Insurance - Golden, CO

January 2003 to September 2005

Education

Bachelor of Arts in Social Work

Wheelock College Boston - Boston, MA

1987

Mass Bay Community College - Wellesley, MA

Skills

• PATIENCE (Less than 1 year)

• TEAM BUILDING (Less than 1 year)

• Medical Scheduling

• Medical Records

• Insurance Verification

• Medical Terminology

• Social Work

• Medical Imaging

• Epic

• Front desk

• Multi-line phone systems

• Conflict Management

• Customer service

• Medical Office Experience

• Medical Receptionist

• Anatomy Knowledge

• ICD-10

• Medicare

• Typing

• Windows

• Microsoft Excel

• Analysis skills

• HIPAA

• CPT coding

• Medical coding

• Physiology knowledge

• ICD-9

• Transcription

• Phone etiquette

• 10 key calculator

• Clerical experience

• Patient care

• Triage

• ICD coding

• Documentation review

• IVR

• Continuous improvement

• Process improvement

Assessments

Electronic Medical Records Knowledge — Highly Proficient March 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Proven patience and

Self-Disciplined

Conflict resolution

Personal and professional integrity

Patient-oriented

Relationship and team building

Sound decision making

Effectively influences others

Cultural awareness and sensitivity

Critical thinking proficiency

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