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Customer Service Warehouse Manager

Location:
El Paso, TX
Salary:
75000
Posted:
June 07, 2023

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Resume:

Dante Granados

**** *** **** ** ****, Texas, ****6

adxko8@r.postjobfree.com

1-915-***-****

A critical thinker and problem solver with over 25 years of experience in management, warehousing, and materials management. I am seeking a management position to enable me to bring my experience in customer service, teamwork focus and dynamics, quality and safety improvements and operations management leadership. I am a member of APICS and have a BBA degree from UTEP in Business Administration and fully bilingual (Spanish and English).

Responsible for managing various operations to support internal and external customers and directed compliance with environmental, quality, health, safety, OSHA, and all other corporate requirements. Always attained accountability for directing and monitoring compliance with U.S. and Mexico Customs regulations, including C-TPAT.

Implemented safety requirements with measurement analytics to ensure safe operations and safety procedures followed.

Additionally coordinated logistics operations to ensure on-time finished product deliveries. Facilitated cycle counts of finished goods, maintained facility physical condition to insurance carrier standards, local county and city fire marshal and OSHA compliance. Assessed design layouts of warehouse to ensure efficient utilization and maximum productivity.

Management Skills

• People Management and Team Building

• Analytical Thinking

• Business Process Improvement

• Leadership

• Focused on employee Safety

• C-TPAT knowledgeable, experienced

• Customer Focused

• MS Office Software

• Project Scheduling

• P&L Management

• Inventory Cycle Count

• ISO 9000 experienced

Work Experience

11/2022 – Present

Procurement Specialist, City of El Paso, Texas

Preparing solicitations for various departments for the city of El Paso.

• Developing and maintaining supplier relationships

• Coordinating material and service procurement with City departments

• Ensuring compliance with all related laws and regulations

• Managing the procurement of products and services 12/2010 – 04/2022

Distribution Center General Manager, WernerCo

WernerCo’s dependence in this DC grew and throughput increased, doubling the labor requirements from 80 to 175 total employees, including administrative staff. Standards for safety, quality and customer service responsiveness were maintained and improved. With the use of material density analysis efficiencies for picking increased, obsolescence was reduced while keeping to a net 99.7% cycle count veracity.

• 50% reduction in OSHA 2022 recordables Q1 vs 2021 Q1

• Quality improvements with customer shipments; 99.87% accuracy 99.9% damage-free.

• OTD at 98%

• Efficiency at 94% and employee utilization at 90% with a net 86% productivity. 9/2008 – 11/2010

Materials and Warehouse Manager, Cooper Bussmann

Administered storage and movement of raw materials to and from the production lines and shipments to customers.

Additionally, scheduled the production of assembly lines with continual coordination with quality, engineering and manufacturing staff to meet production requirements.

• Implemented KANBAN pull system for material flow to the production lines

• Improved inventory accuracy from 80 to 96%

• Identified and reduced >$100,000 in obsolete materials

• OTD improvement to >95%

2/2007 – 8/2008

Warehouse Manager, Enturia

El Paso, Texas

Management of all production materials storage needs for this FDA-regulated facility and the final shipping function for finished goods, responsible for the flow of materials to the production lines.

• Coordinated the effective absorption of 10% additional materials without increasing space

• Reduced warehouse staff overtime by 30% with the implementation of staggered shifts, efficiency measurements with goal-setting incentives

01/2005 – 12/2006

Warehouse Manager, Dish Network

Responsible for incoming returns for refurbishment, stocking and final shipment direct to customers. 12/1992 – 12/2004

Materials Manager, Delphi Automotive Energy Division I started in the materials procurement function with management of a customer service and materials procurement team. Responsible for the planning of production schedules and material procurement to meet final automotive production requirements at various manufacturing locations throughout the U.S. Transitioned during Delphi’s change to SAP into the implementation team and coordinated the system integration for process transition at Delphi energy & Chassis division in Juarez, Mx.

• Customer satisfaction at 98% (OTD, fill rate)

• Inventory veracity at 99.1%

• Full SAP materials system implementation; transition completed without adversely affecting customer service.

Education:

Bachelors Business Administration, December 1992

University of Texas in El Paso

References furnished upon request



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