Intermodal coordinator / Customer Service

CLARICE FERNANDES

**** ******** *****

San Pablo, CA 94806

**** ** *******: INTEROCEAN STEAMSHIP CORP – San Rafael, California

Customer Service

. Take bookings, input in three systems.

. Export documentation and input in our system. Dealt with customers too.

. Intermodal coordinator- set up all door moves, with rail setups from origin load location to the terminal.

. local truck setups from customer to the terminal. All equipment to have on hired in the terminal system.

. Make sure all the pier passes are taken care by the customers.

. Make sure the appointment dates the loads are done.

. Sending quotations to our principle and customers.

2005 to 2011 CAI INTERNATIONAL INC – San Francisco, California

. Was hired to manage billing, filings, and correspondences.

. We all assisted with relieving the receptionist on her breaks and lunch.

2000 to 2005 INTEROCEAN STEAMSHIP CORP – San Rafael, California

. Managed imports for various lines

. Intermodal coordinator

. Handled Equipment

. arranged trucking for all door moves

1991 to 2000 P&O NEDLLOYD B.V., San Francisco, CA

. Intermodal Coordinator

Responsibilities and duties included were:

. Quotation of intermodal expenses to internal customers

. Maintenance of all current rail tariffs and procured trucker rates

. Ensure regional intermodal staff is kept updated on rail rates/routings

. Maintenance and filing of inland rates in independent tariffs

. Identify intermodal weaknesses and seek solutions

. Preparing intermodal billing, identifying, and exploiting load matching opportunities

. Managing the in-bond haulage process

. Arrange truck, rail and barge moves within all governmental regulatory

Standards

Continuation

. Responsible for foreign-to-foreign traffic inquiries

. General accounting

. Upkeep of internal route guide

. Maintaining office supply inventory

. Input, reports, utilizing various in-house computer systems

. Updating vessel schedules

. Clerical support for the vessel planners

. Husbanding duties including boarding vessels, ordering tugs, reporting to the Bar Pilots and Marine Exchange, arrangements for vessel arrival/

Departure, working with linesmen, arranging spare parts, ship chandlers

Deliveries, arranging medical treatment for the crew members, ordering cash for the Master

. Interface with customs agent on behalf of the vessel

1989 to 1991 P&O CONTAINERS, San Francisco, California

Supervisor, Inbound Documentation

1987 to 1989 SOUTHERN STEAM, INC, San Francisco, California

Preparing bills of lading/Administration duties

1984 to 1987 TRANSPACIFIC TRANSPORTATION CO, San Francisco, California

Sales Secretary

1983 to 1984 SEAMODAL TRANSPORTATION COMPANY, San Francisco, California

Outbound Documentation Coordinator

1981 to 1983 WESTERN MARING SUPPLY, San Francisco, California

Ship chandler Specialist

EDUCATION: City College of San Francisco, California

Special Interests: Abreu Lobo Institute, Goa India

High School: Saint Ann’s High School, Goa India

References available upon requests.

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