Jeffrey Childs

adxko5@r.postjobfree.com

248-***-****

Objective: A full time, Network/Operation Analyst position requiring strong technical and organizational skills with the ability to manage staff, suppliers, networks, projects, forecast budgets, train staff, streamline processes.

Strong Troubleshooting and Analytical skills

Adept at configuring and maintaining all types of Cisco hardware and software solutions.

Work History: TI Automotive 2020 Taylor Road Auburn Hills, MI (7/18-present)

Perry Johnson 755 Big Beaver Rd. Troy, MI 48084 (8/17-7/18)

Tener Technologies 701 Woodward Heights Ferndale, MI 48220 (04/12- 8/17)

Comau Inc. 21000 Telegraph Southfield, MI 48034 (04/95-02/12)

Experience:

TI Automotive: Global Infrastructure Analyst 7/18 - Present

Responsibilities:

WAN/LAN/VPN/RAS/Firewall networks and telecommunications, for North America and Europe

Liaison between Engineering, Manufacturing, and IT staff

Primary escalation point of contact

Manage IT vendors

Evaluate new technologies

Project Management

Cisco Network

Participate in 24/7 monitoring of International Data Centers and NA Operations

Troubleshoot, and configure Cisco Nexxus switches and Fabric Extenders

Troubleshoot and configure Pulse Remote Access and Safenet Authentication

Maintain and configure Layer 2 and 3 switches, routers, ASA 5512, 5510, 5505 and 5506, routing, SNMP, TCIP, EIGRP, OSPF

Well versed using WiFi survey tool Ekahau

Configure and Maintain DMVPN routers

Troubleshoot MPLS issues

Configure and maintain WiFi networks using Cisco WLC 5508 and Cisco Prime

Well versed using WiFi survey tool Ekahau

Create logical and physical network diagrams

Troubleshoot TCP/IP, and DHCP issues

Troubleshoot, configure, and maintain VPN/IPSEC Tunnels

Troubleshoot and identify routing and access list issues

Troubleshoot and identify network issues utilizing Wireshark and SolarWinds

Update and install new hardware and IOS Updates

Coordinate and troubleshoot telcom and ISP issues with vendors

Troubleshoot and administer Cisco Call Manager

Troubleshoot server connectivity

Perry Johnson: Senior Network Engineer 8/17 – 7/18

Responsibilities:

WAN/LAN/VPN networks and telecommunications, for the US and India

Cisco Network

Troubleshoot, configure, and maintain:

oExpressway C and E

oUnity

oIM and Presence

oGateway routers

Identified and remediated Toll Fraud

Resolved VPN configuration

Resolved SIP and QOS Issues

Created Disaster Recovery Plan

Re-negotiated telcom contracts

Created virtual lab environment

Cisco Network

Maintain and configure Layer 2 and 3 switches, routers, ASA 5512, 5510, 5505 and 5506, routing, SNMP, TCIP

Configure and maintain WiFi networks

Create logical and physical network diagrams

Troubleshoot TCP/IP and DHCP issues

Troubleshoot, configure and maintain VPN/IPSEC Tunnels

Troubleshoot and identify routing and access list issues

Troubleshoot and identify network issues utilizing Wireshark

Update and install new hardware and IOS Updates

Coordinate and troubleshoot telcom and ISP issues with vendors

Veeam

Introduced and implemented Veeam Backup and Recovery

SolarWinds

Introduced and configured SolarWinds monitoring using Netflow and SNMP

Vmware

Create, troubleshoot and maintain ESXi hosts

Exchange 2013:

Assist in administration

DNS/Active Directory

Assist in administration and clean up

Process Improvement/Business Analysis

Create IT processes to improve workflow and communication

Created IT inventory process to reconcile assets

Standardize IT equipment for end users

Created Phishing campaigns to educate end users

Tener Technologies: IT Consultant 04/12 – 8/17

IT Management Consulting and Sales

oTeam building.

oManage projects

oSupplemental IT staffing

oDesign and create disaster recovery and backup plans

oDesign, administer, and implement Cisco Call Manager VoIP system, customize per customer needs

oNetwork Administration. analyze, manage, troubleshoot, deploy and document network, Cisco ASA firewalls, switches and routers

oManage, troubleshoot and deploy Cisco VPN, create IPSEC tunnels

oManage, troubleshoot and deploy Cisco Wireless access points

oManage and Configure Sonic Wall Firewalls

oProficient with Cisco routing protocols

oWindows Server Administration. Microsoft Server 2003, 2008, 2012. Troubleshoot, administer, and migrate Active Directory, Group Policy, WINS, TCP/IP, DHCP, DNS.

oManage, troubleshoot, deploy and migrate Microsoft Exchange 2003, 2010 and 2012

oManage, troubleshoot and deploy VMware Servers

oData Recovery and Virus Removal

oGeneral Tier 1, 2 and 3 IT Troubleshooting and resolution

oSupervise and Manage Junior Staff

oDevelop creative and cost-effective IT solution’s based on customer needs and budget

Comau: Operations Management/Network/Phone (VoIP)/VPN/Checkpoint Firewall Administrator (01/08-02/12)

Responsibilities include

Operations Management:

oReduced telecommunications costs, by reducing the number of PRI’s and negotiating a better contract.

oReduced telecommunications cost by reducing desk phones and implementing soft phones

oReduced cell phone usage, by capping minutes and limiting texts.

oImproved IT infrastructure by installing conditioned power at each physical location

oReduced downtime by installing UPS’ at each closet and switch

oImproved network connectivity by installing fiber “home runs” from each switch closet to main core router

oCreated a backup schedule for each switch, router, firewall and access point

oFixed VPN NAT’g on VPN, increasing throughput

oManage, negotiate and supervise vendor and supplier RFQ’s and work

oIdentified and fixed chokepoint’s on Checkpoint Firewall

Installation, troubleshooting and maintenance of Cisco devices, routers, switches, and entire WAN and LAN at (8) Metro Detroit area locations, (3) out of state locations and (4) customer locations

Maintained and troubleshoot Cisco Call Manager VoIP System

Maintained and troubleshoot Cisco Unity Voice Mail. Adding and editing scripts, created custom phone menus.

Maintained and troubleshoot Cisco VPN 5510, TACACS, and Emergency Responder

Responsible for creating VPN/IPSEC tunnels for customers and at our remote sites.

Working knowledge of T1, Gigaman and PPOE connectivity

Install, troubleshoot, and maintain Cisco wireless access points and Cisco WCS.

Creation and maintenance of network documentation and diagrams

Support and maintenance of Checkpoint Firewall UTM 2050 R75

Creation of standard IOS images per device, for deployment, installation ease and consistency

Cisco Hardware / Software / OS - Firewall Configuration - Understanding of Load Balancing - IPSEC VPN – SNMP

Wireless LAN - Solarwinds Orion NPM - Intrusion Detection / Prevention - Firewalls - ASA/PIX - TACACS / ACS - Routing - OSPF/BGP

Advanced understanding of TCP/IP protocols - Solid understanding of switching, routing and subnets - Solid understanding of DHCP and DNS

4+ years of experience supporting LAN/WAN infrastructure - 2+ years of experience managing firewalls - 2+ years of experience in content switching - 2+ years of experience in network design and implementation

Support of network services relating to desktop connectivity

Helpdesk, PC, Network support and troubleshooting, Levels 1, 2, and 3

Problem identification, solution analysis, implementation of strategies and evaluation of effectiveness of objectives in a team environment.

Global work experience, working with our European and Mexican divisions, to standardize technology, vendors and methodologies.

Budget forecast and reconciliation

Comau: Helpdesk Supervisor/IBM Contractor Supervisor/Project Manager (01/00-01/08)

Managed team of 12 support staff

Recruit, educate and supervised in house Helpdesk Staff

Liaison between customer and IT staff

Supervised IBM contractors

Streamlined in house order process for our end users

Cut delivery time by over 75% for IT equipment to our end user, by creating an inventory system

Improved end user satisfaction for Helpdesk requests, by giving Helpdesk technicians, their own inventory of parts for service, instead of ordering as needed.

Implemented Altiris Helpdesk Solution

Reduced cost and end user satisfaction by implementing (3) year leases for notebooks and desktops.

Created standard desktop and notebook images, per staff discipline.

Worked with accounting to create a better inventory control process

Budget reconciliation

Project Manager for Matrix One PLM Solution

Project Manager for reducing duplicate entries in our BaaN ERP system

Project Manager for SolidWorks (CAD) implementation

Project Manager for Unigraphics (CAD) implementation

IT purchasing

Software licensing

Evaluation of new technologies

Budget forecast and reconciliation

Evaluate and recommend new printing solutions

Project Manager for new printing solution

Conceptualize and implement a Data Center that processes multiple native CAD formats to STEP and IGES output, reducing the number of required STEP and IGES licenses

PC and Network troubleshooting, Levels 1, 2, and 3

Comau: Research and Development Supervisor/Project Manager (04/95-01/00)

Managed team of 8 programmers and 4 support staff

Supervise and educate CAD support staff

Co-leader of staff transition from drafting board to CAD

Primary AutoCAD staff educator for USA and Mexico locations

Conceptualized and supervised programming for customized software solutions, specifically in AutoCAD, to automate design processes, using VB, C++, C, LISP and ANX

Created 3D pipe program based on internal requirements in AutoCAD

Project Manager for Y2K transition

Project Manager for transition from 36” wide format CAD output to 11” x 17” output

Evaluation of new technologies

Budget forecast and reconciliation

Evaluate and recommend new printing solutions

Installation of printers and plotters

References available upon request

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