Customer Service Professional

Abby Husong Organizational Leadership

**********@*****.*** linkedin.com/in/abby-husong-347963122 479-***-**** Edmond, OK

Dynamic and engaging business professional with extensive experience fostering organizational growth through exceptional operations management, people leadership, and customer satisfaction. Adept at coordinating critical actions to streamline business performance and optimize productivity. A proven leader, leveraging strong relationships with internal and external stakeholders to cultivate an outstaning client experience while achieving ambitious business goals.

Areas of Expertise include:

Operations Management

Organizational Leadership

Customer Experience

Team Building & Leadership

Process Optimization

Relationship Management

Quality Assurance

Financial Management

Communication & Collaboration

Professional Experience

Pickleman's Gourmet Cafe • Edmond, OK • August 2017 to Present

General Manager

Direct comprehensive operations, leading pre-shift meetings to review daily specials, menu changes, and house counts. Engage with all guests, ensuring an optimal experience, as well as analyzing customer feedback to implement new strategies to improve overall service. Oversee cash handling procedures. Develop revenue forecasts and reports to monitor business performance.

Key Accomplishments:

Efficiently scheduled staff hours, allocating resources to maximize team performance.

Leveraged corrective actions to resolve issues and continuously improve customer service.

Increased institutional effectiveness, leading orientation and onboarding training to new associates.

Oversaw sales generation to enhance YoY revenue and profit growth.

Olive Garden • Fayetteville, AR • July 2013 to December 2017

Service Professional

Spearheaded routine quality assurance audits to ensure high standards of customer service. Engaged with customers to solicit feedback, resolving complaints to deliver prompt and satisfactory results.

Key Accomplishments:

Compiled accurate records to maintain compliance with sanitation and food service requirements.

Streamlined kitchen workflow to maximize operational efficiency and optimize supply usage and prep time.

Continuously demonstrated leadership abilities, empowering employees to realize their full potential.

Education

Bachelor of Arts, Psychology,

University of Arkansas • Fayetteville, AR

Certificates & Licenses

SERVSAFE Certification

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