Service Representative Data Entry
Resume:
PATRICIA L LESSARD
Vero Beach, FL *****
******@*****.***
EDUCATION AND TRAINING
High School Diploma Biddeford High School, Biddeford, ME
Personable and dedicated Customer Service Representative with extensive
experience in the Insurance and Food industry. Solid team player with upbeat,
positive attitude and proven skill in establishing rapport with clients. Motivated to ‘maintain customer satisfaction and contribute to company success. Articulate enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills,Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued,Reliable Customer Service Representative with extensive track in demanding Insurance Industry with ongoing education in all $0 states insurance regulations,Laws and guidelines. Strong presenter, communicator and problem solver working
effectively and productively with diverse customers and individual needs.
SKILLS
Translation and Interpretation Services + Customer Retention Strategies
Multitasking and Prioritization Policies and Procedures Adherence Customer Account Management Promoting Brand and Company Upbeat and Positive Personality Identity Efficient and Detail-Oriented ‘Document and Records Courteous with Strong Service Management Mindset Excellent Attention to Detail Creative Problem Solving Microsoft Office Verbal and Written Communication Computer Skills Issue and Complaint Resolution Time Management Calm and Professional Under Pressure. Strong Analytical and Problem Solving Skills Regulatory Compliance MS Office Establishing and Maintaining Customer Relationships
Complex Product Knowledge Multi-Line Phone Systems Transaction Processing
De-escalation Techniques Understanding Customer Needs Customer Data Confidentiality Data Entry Responding to Difficult Customers Data Entry and Maintenance Remote Office Availability Billing Adjustments and Refunds
EXPERIENCE
CUSTOMER RESOLUTION SPECIALIST
Allstate Corp Roanoke, VA April 2000 - December 2020
Kept records of customer interactions or transactions, thoroughly recording
details of inquiries. Adjusted bills and refunded money to resolve customer service or billing complaints Updated databases with new and modified customer data Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Strengthened customer retention by providing prompt resolution to their Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Prevented key account losses by researching discrepancies and correcting problems.
CUSTOMER SERVICE FRONT LINE ASSISTANT MANAGER
Panera Bread Roanoke, VA September 2007 - July 2017
Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback. Trained new employees on company policies, procedures, techniques and standards. Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. Set clear expectations and helped employees pursue optimal paths for achieving each target.
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