Support Specialist Nursing Assistant

Amanda M. Davidson

***** ******* **** *** *******, TX 78260

830-***-**** ************@*****.***

Information Technology Support Graduate seeking an opportunity in the field. Prepared to perform work as an Information Technology Specialist, Computer Technician, Help Desk Analyst or Network Technician.

Skills Qualifications Knowledge

Analyze system problems, run preventive tests and perform troubleshooting

Assemble information to clarify end user requirements

Troubleshoot computer hardware & software to identify issues and develop solutions

Install, test, maintain, and upgrade computer hardware and software

Ability to work effectively individually or within a team

Administrative skills: Typing, filing, word processing

MS Office Suite Google-G Suite Internet Windows 7-10

Nursing Assistant - Progressive Experience (7 years)

Education

Miller-Motte College - Online

Associate of Applied Science Degree – IT Support Specialist 04/2023

GPA: 3.83 – Summa cum Laude, Highest Honors Distinction

CompTIA IT Certification Training 03/2023 – Current

CBT Campus, LLC - SkillSoft

Career Development

Stays Current with Technology through:

Assisting family & friends by installing & testing hardware and software on computer and cell phone systems.

Replacing hardware components. Troubleshoot and fix software issues.

Reads Technology updates and trends on social media.

Experience

Whataburger – San Antonio, TX 09/2021 - Current

Team Member

Take customer requests for orders; provide information about products, prices and specials. Make suggestions

Prepare food orders and deliver to customer in a timely manner. Collect money from customers for their orders and process payment using electronic devices or cash registers

Handle customer complaints and concerns in a polite and friendly manner

Kerrville State Hospital – Kerrville, TX 03/2014 – 09/2021

Psychiatric Nursing Assistant III (promo 2019)

Psychiatric Nursing Assistant II (promo 2017)

Psychiatric Nursing Assistant I (promo 2015)

Observed, reported & documented patient conditions & behaviors. Intervened in medical/psychiatric emergencies

Prioritized and utilized therapeutic communication and CPI skills to diffuse and manage difficult situations

Utilized PMAB techniques to intervene when a patient was exhibiting aggressive or self-abusive behaviors

Encouraged residents to participate in rehabilitation & treatment programs inside or outside the facility

Assisted with medical procedures including EKG, EEG & ECT. Trained others how to use EKG & blood pressure monitoring equipment

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