Cissy Huff

859-***-****

*** ******** *****

Berea, KY 40403

Professional Summary:

Organized and dependable candidate that is successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills:

- Assessing Needs

- Information Extraction

- Customer Service Excellence

- Call Documentation

- Upbeat and Positive Personality

- Courteous with Strong Service Mindset

- Online Chat

- Calm and Professional under Pressure

Education:

Medical Career and Technical College

Richmond KY: 05/2015

Vet Assisting Degree

Madison Southern High School

Berea KY: 05/1999

Work History:

Vetcor/ Richmond Veterinary Clinic- Veterinary Assistant/ Customer Care Specialist

Richmond KY: 03/2018 – Current

oHelped large volume of customer’s everyday with positive attitude and focus on customer satisfaction.

Defused customer concerns with exceptional conflict and problem resolution skills.

Used exceptional communication to connect with customers, assess needs and present solutions.

Verified accuracy of customer account information and updated when necessary.

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Answered average of 50+ calls, emails, and faxes per day, addressing customer inquiries, solving problems and providing product information.

Communicated with customers to assess and address individual needs, providing timely and quality support via email systems.

Assisted in training new employees and participated in cross-training with other departments.

Recorded product or service failure complaints and notified appropriate departments.

Pennyroyal Small and Exotic Animal Hospital- Veterinary Assistant

Lexington KY: 07/2014-03/2018

Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.

Positioned animals for diagnostic imaging such as x-rays and scans.

Administered medications to animals in treatment and documented changes in condition.

Recorded symptoms and documented medical observations in inform treatment decisions.

Assisted senior staff with Blood analyses and physical assessments.

Processed new patients and updated client records with key information using standardized registration systems encrypted databases.

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