Summary

Multi-talented and charismatic customer service and management professional with 20+ years of experience across a wide range of service and leadership functions. Proven ability to satisfy customers and close deals through needs analysis, effective communication, attention to detail, process management, and rapport building. Experience

Paradies Lagardère Austin, TX

Bartender and Server 09/2019 - Present

* Accurately processes transactions through the point-of-sale system ensuring cash, credit, and debit transactions are recorded accurately.

* Ensures a clean, sanitized, and well-stocked bar.

* Prepare and serve a wide variety of craft cocktail, beer and wines, and food. Must have a thorough knowledge of menu offerings.

* Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests. Casino El Camino Austin, TX

Bartender/Customer Service 06/2010 - Present

* Maintain inventory of all supplies including beverages, mixers and garnishes

* Answer questions regarding food and beverage items and recommend pairings and handle customer concerns

* Use suggestive selling techniques to guide guests in making their selections

* Adhere to T.A.B.C. safety standards, cleaning and breaking down the bar according to Texas Health department guidelines Rankandrevue.com Austin, TX

Publisher / Writer / Owner 01/2002 - 05/2019

* Organize and delegate features and music content for the online music magazine

* Research and remain current with Austin's live music scene to provide captivating content for our readers

* Conduct interviews of bands and take photos for latest editions

* Manage site by ensuring contributors stick to deadlines for all necessary content Rocket Electrics Austin, TX

Tour Guide / Instructor 04/2015 - 04/2019

* Facilitate trainings on electric bike safety for tourists

* Conduct tours on Austin attractions, including Music, Lady Bird Lake, or Foodie Tours to show the beauty and uniqueness that Austin has to offer

The Back Room Austin, TX

Manager / Talent Buyer & Promoter / Bartender 05/1995 - 08/2005

* Managed a fast paced, high-volume service venue

* Placed daily orders to maintain business inventory

* Set up and closed out registers and balanced sales through cash and credit cards at shifts end

* Solved any problems that might arise on site, including de-escalations and facility maintenance

* Greeted customers and provided exceptional customer service for customer loyalty and retention Wendy Nelson

512-***-**** adxkhc@r.postjobfree.com 3418 Willowrun Drive #1, Austin, Texas

* Researched bands and performed bookings for events

* Provided guarantees via contracts between the artists and the venue

* Made fliers and promoted and marketed shows for increased business

* Completed transactions by ensuring the clients received compensation Skills

Customer Service, Leadership Experience, Project Management, Creative Writing, Microsoft Office, Time Management, Communications, Business Management, Research & Development, Team Building, Bartender Experience, Research & Development

Education

University of Texas at Austin Austin, TX

English 05/2001

Bachelor of Arts in English

University of Texas at Austin Austin, TX

Communications / English 05/1992

Bachelor of Science in Communications

Certificates

T.A.B.C. Certification, Texas Food Handler’s Certification