OLORUNNISOLA IFEOLUWA

Abule Egba, Lagos State.

Tel:+234(0)816-***-****

adxkfm@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/ifeoluwa-

olorunnisola 2a4448180

Profile Summary

Customer Service Professional with 3+ years experience in customer relationship management, confidence and competence in engaging customers, not afraid to take initiative. At Food Concept Plc., I resolved a major bottleneck and reduced the backlogs by 70%. Eager to join externals to exceed customer’s expectation and build customer’s loyalty. Skills & Core Competencies

Improving customer experience

The use of CRM software

Maintaining customer satisfaction

Building Customer loyalty

Active listening

Clear communication

Good negotiation skills

Excellent communication

skills

Ability to quickly learn new

software

Proficient in Microsoft office

suites

ownership

Good team player

People management

Work Experience

First Bank Plc – Head Office, Marina, Lagos.

Customer Service Representative

2022/05– 2023/01

• Led digital credit loan to resolve customer’s requests. Answered 30+ products and services questions daily.

• Trained new agents on the products base in the bank’s portfolio.

• Maintained customer’s retention raised at 17% above the company average creating a new customer’s service and engagement benchmark.

Food Concept PLC - Lagos.

Customer Relationship Manager

2021/06– 2022/05

• Managed and resolved complaints from sales-clients by over 30% thereby increasing sales and retaining clients.

• Influenced potential clients to become converting leads.

• Key Achievements: Resolved a reoccurring complains by identifying a major bottleneck thereby reducing the meal tickets backlogs by 70%.

Sekat Technologies- Lagos.

IT Customer Relationship Manager

2018/06– 2018/10

• Installed new application software and taught end users on how to operate them.

• Managed phone calls and email requests from clients

• Provided remote technical support

• Key Achievements: Resolved a reoccurring complains by the end users thereby increasing the number of successful transactions by 20% which in turn increased sales and retained clients. Academic Qualification

Bachelor of Science: Computer Science - August 2019 Kogi State University

Senior Secondary School Certificate – July 2013

Science and Arts Specialist College, Port Harcourt, Rivers State. Certifications & Trainings

National Youth Service Corps (NYSC)

Bio

Language(s): English

Hobbies: Networking, Tourism, Writing.

Reference

Available on request.

Contact this candidate