Project manager

Bukola Bamidele-Aina

Email: *****************@*****.*** Cell: 346-***-**** LinkedIn: https://www.linkedin.com/in/bukolabamideleaina

Summary:

Results-driven professional with expertise in COTS implementation, CRM implementation, payments solutions, cards processing and issuance, process improvements, and testing. Proficient in utilizing project planning and management skills to successfully execute projects with a focus on both Waterfall and Agile methodologies. Skilled in generating comprehensive project status reports, employing agile frameworks such as Scrum and Kanban, and implementing effective change management strategies. Demonstrated ability in relationship management, story development, and driving application lifecycle management. Strong aptitude in risk and issue management, combined with excellent communication and negotiation skills. Possesses exceptional problem-solving and decision-making abilities. Experienced in team management and leadership, as well as stakeholder management and communication.

Project Types:

COTS, CRM Implementation, Payments Solution, Cards Processing and Issuance, Process Improvements, and Testing

Skills:

Project planning and management, Project Management (Waterfall & Agile), Project Status Reports (Burndown charts, Avg. Velocity), Agile frameworks (Scrum & Kanban), Change Management (Planning and IT oriented tools), Relationship Management and Story Development, Application life cycle Management, Risk and issue management, Great communication and negotiation, Problem-solving and decision-making, Team management and leadership, Stakeholder management and communication.

Education:

●Master of Science (MS IT Management) Western Governors University.

●Bachelor of Science (Hons) in International Relations from Lead City University.

Certifications:

●Project Management Professional (PMP) - Project Management Institute.

●Accredited Project Manager Certification - International Organization for Project Management (104PM),

●Project Management/Scrum Certification - Skill hat Institute.

●Certified Scrum Master (CSM) - Scrum Alliance.

●Certified Scrum Product Owner (CSPO) - International Scrum Institute.

Professional Experience:

Citi Bank March 2022 – April 2023

Technical Project Manager

Responsibilities:

Collaborated with vendors in the Card Issuance Department to execute projects involving Visa, MasterCard, and other card types.

Facilitated effective communication among various departments to ensure project plan alignment and updates through proficient use of project management tools such as Jira, MS Project to plan and track project tasks, and manage resources effectively.

Developed a comprehensive project life cycle for the technology group, encompassing project tracking and reporting using MS Project, budget and cost management, IT governance, role definition, and group restructuring to support development, Quality Assurance (QA), and production support services teams.

Identified, escalated, and resolved impediments on a daily basis to enable the team to meet goals and deliverables.

Managed all aspects of change execution, encompassing deliverables, financials, vendor management, workforce management, quality assurance, communications, and senior-level reporting and governance.

Monitored and reported on key project milestones, while implementing mitigation actions for identified risks and issues.

Contributed to the preparation of weekly and monthly status reports, including updates for the steering committee, budget representatives, and progress tracking.

Facilitated the submission of test requests to vendors and ensured proper document archiving, including reports from, [Exceptions, inventory] and uploads to the designated platform SharePoint for scan approvals, test scripts, and production validation scripts.

Successfully improved delivery by reviewing physical output and implementing scanning processes.

Created and executed production validation scripts.

Working with the reporting portal to get test accounts keyed.

TruGreen Lawn Services, TX January 2021 - April 2022

Project Coordinator

Responsibilities:

Developed a robust CRM application to manage customer relationships, requests, and delivery.

Developed and implemented a comprehensive CRM application to efficiently manage customer relationships, requests, and delivery, resulting in improved customer satisfaction and streamlined processes.

Collaborated closely with cross-functional teams, partners, and business units to proactively address and resolve impediments, ensuring seamless project execution.

Maintained regular and proactive communication with all stakeholders, providing timely updates on project progress, reports, issues, and milestones, fostering transparency and alignment by using Office365 suite for effective communication, collaboration, and project management.

Demonstrated strong attention to detail and accuracy in maintaining up-to-date customer records, ensuring data integrity and facilitating personalized customer interactions.

Actively participated in customer success initiatives and projects, contributing to the overall growth and retention of key accounts.

Skillfully facilitated meetings, including daily stand-ups, to gather valuable information, analyze data, and create actionable insights to enhance customer experience and drive business results.

Grace Enterprise, Katy TX April 2019 - December 2020

Project Manager

Project Scope: The project included the implementation of a brand-new payment solution (Square) and its integration into other systems.

Responsibilities:

Led cross-functional project teams, fostering collaboration and driving successful project completion within defined timelines, budget, and quality parameters using advanced knowledge of Excel for data analysis, reporting, and modeling.

Developed and meticulously maintained comprehensive project plans, budgets, and schedules, proactively updating and effectively communicating them to stakeholders.

Conducted regular project status meetings, facilitating open communication with project teams and stakeholders to ensure alignment and achievement of project objectives.

Identified, assessed, and effectively managed project risks and issues, implementing proactive mitigation strategies to ensure project success.

Ensured accurate and organized maintenance of project documentation, adhering to best practices for document control and storage.

Acted as a primary point of contact, effectively liaising with clients, contractors, and suppliers to ensure clear understanding and delivery of project requirements.

Heritage Bank Ltd. February 2016 - December 2017

Project Manager

Project Scope: The project includes the Processing of a payment operation system for small business scale owners.

Responsibilities:

● Manage the delivery of multiple strategic and operational projects from inception through implementation to launch.

Deliver priorities, working closely with stakeholders and project contributors in defining, scoping, and staffing new initiatives.

Design, develop, and manage project plans that account for various work streams, dependencies, and project contributors.

Identify and manage project tasks/deliverables, assumptions, issues, blockers, and critical paths.

Connect potential risks and dependencies across multiple projects and functions.

Collaborate with decision-makers, stakeholders, and project contributors to minimize and mitigate project risks.

Communicate project expectations to team members, stakeholders, and project contributors promptly and clearly.

Manage project documentation and risks on a timely basis. and status reporting.

● Help improve and streamline processes that enhance the team's operations and collaboration across departments.

Fidelity Bank Plc. January 2015 - January 2016

Customer Success Coordinator

Responsibilities:

Monitoring and analyzing customer data to identify trends and provide insights to the management team through CRM tools

Oversaw the execution of the engagement success plan, coordinating resources and integrating change management activities to ensure successful project delivery.

Executed a comprehensive engagement and communications strategy, proactively maintaining high customer satisfaction throughout the enrollment process.

Developed and implemented tools, processes, and best practices to maximize customer value and drive successful outcomes.

Served as the primary interface for managing and resolving escalated situations for assigned accounts, ensuring prompt and effective resolutions.

Provided expert customer insight to Product Management, Marketing, and Sales teams, informing innovation and continuous improvement efforts in user experience, product capabilities, and customer engagement processes.

Played a key role in driving rapid adoption, usage velocity, high renewal rates, and referral rates among our larger customers, including those operating at massive scale.

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