Services Representative Customer Service

Syed Ali Anees Asghar

PERSONAL INFORMATION

Address Hamdani House Lane # 3 St # 4 Quaid-e-Azam Colony Dhamial Camp Rawalpindi

D.O.B 03-08-1987

Iqama No. 242-***-****

Cell 058*******

Marital Status Married

Nationality Pakistani

Religion Islam

Email **************@*****.***

JOB OBJECTIVE

Seeking an opportunity where I can fully utilize my skills and broaden my knowledge in a challenging and progressive environment.

PERSONAL PROFILE

Good communication, leadership, management and problem solving skills.

Able to work with minimum supervision and as a co-operative team member.

Detail –oriented, self motivated work style, ability to master new skill quickly.

EDUCATION

BA 2016 AIOU

DAE (Electrical) 2006 Peshawar Board

Matric (SSC) 2003 Federal Board

EXPERIENCE

Worked in Infospan Pvt Ltd. from Dec 2006 – Nov 2010

Worked as a CSR (Customer Services Representative) from Dec 2006 – Aug 2008

Worked as Team Lead from Aug 2008 – Nov 2010

Projects

Primus Canada

Startech Canada

CHI Canadian Home Improvements

Quicken Loans Mortgage USA

Nation Star Mortgage USA

Responsibilities

Achieve the assigned targets by following the QA parameters via phone.

Use questioning and listening skills that support effective telephone communications.

Understand the impact of attitude in handling calls professionally.

Effective deal with job stress, angry callers and upset customers.

Use the most appropriate way to communicate with different behavior types on the telephone.

Apply the elements of building positive rapport with different types of customers over the phone.

Apply the proper telephone etiquette to satisfy various customer situations.

Identify voice skills and how to enhance good telephone presentations.

Meet commitments to customers.

Effective rebuttals to convince the customer.

Worked in Touchstone Communications from Dec 2010 – Aug 2016

Worked as a CSR (Customer Services Representative) from Dec 2010 – July 2013

Worked as Team Lead from July 2013 – Aug 2016

Projects

Quicken Loans Mortgage USA

Nation Star Mortgage USA

Responsibilities

Usage of effective communication skills in order to get sales with good quality.

Identify the customer’s requirement to convert it into sale.

Apply customer service policies.

Customer audience and customer analysis.

Understand the situation of customer.

Resolve customer problems.

Educate customers on products and services offered.

Match product benefits with customer needs.

Enter all the information completely and accurately.

Worked in AL'SHAYA INTERNATIONAL GROUP KSA from Oct 2016 – Nov 2021

Worked as "Trainer" in P.F CHANG's from Oct 2016 – NOV 2021

Responsibilities

Training of new comers in P.F CHANG’s about customer dealing.

Assigning them their duties according to their caliber.

Checking of food quality as per company’s SOP.

Handling of customers’ complaints and queries.

Working in KITOPI SATELLITE KITCHEN KSA from Dec 2021 – till now

Working as "Assistant Manager” in KITOPI from Dec 2021 till now.

Responsibilities

Unit Admin

Training of new staff

Staff scheduling

Requisitions

Receiving

Inventory

Quality Controller

Slack Communication

Customer complaint handling

COMPUTER SKILLS

Done Office Automation Course

Word Excel PowerPoint Access

Experience of Dynamics 365

Contact this candidate