Customer Support Call Center

ROBERT LORD

**** ********* ******, ****** ******, PA

********@*****.***; 201-***-****

SALES AND CUSTOMER SERVICE

Innovative, results oriented, and dynamic associate combining business development, marketing, and expertise to provide the utmost customer relations. Proven track record creating strong working relationships with partners colleagues, negotiating contracts, and customer support. Strong understanding of implementation of customer product support. Demonstrated ability to lead cross-functional teams in strategic planning and project execution. Resourceful problem-solver and excellent communicator committed to motivating customers while driving increased customer base. AREAS OF EXPERTISE

Call Center Development

Strategic Planning

Contract Negotiations

Microsoft Suite of Products

Project Management

Customer Account Support

Google Suite of Tools

Sales Forecasting

Team Leadership

PROFESSIONAL EXPERIENCE

STRATEGIC SAFETY SOLUTIONS, NEW YORK, NY JANUARY 1996 – DECEMBER 2015 PRINCIPAL

Provided customer support and business consulting for companies requiring background checks, medical certifications, and ID proofing

Companies serviced included:

Sysco Foods

Disneyland

Ryder

Disney Resorts

RSC Equipment Rental

Vail Resorts

Managed 20 employees to provide account support and compliance verification for commercial vehicle and warehousing services that maintain federal and state regulations, including OSHA and FMCSA. SAFETY FIRST, NEW YORK, NY JULY 1990 – DECEMBER 1995 PRINCIPAL

Founder of pre-eminent 1-800-Driving Program, Operated call center with 20 employees 24/7 operation

Sales/Customer manager as well as customer supervision with monthly reporting advising process management

Companies supported included:

Ryder Travelers Liberty Mutual Fireman’s Fund

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION, ST JOHN’S UNIVERSITY – Brooklyn, New York PROFESSIONAL & VOLUNTEER AFFILIATIONS

NJ State Police Office of Emergency

Management

Occupational Safety Health

Association (OSHA)

Commercial Vehicle Safety

Alliance (CVSA)

Goodwill National Safety Council

(NSC)

Federal Motor Carrier

Safety Association (FMCSA)

Boys & Girls Club of

America

Robert Lord Resume, Page 2

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