Customer Service Support
Resume:
Kathleen Mary Whelan
Omaha, NE 68116
Work History
**/**** ** */**** Caliber Collision
Service Advisor - provided customers with written estimates to repair their damaged vehicles. Work with insurance companies to insure a timely repairs is performed, that all questions are answered and that the billing is completed and sent to insurance company.
9/1998 to 10/2022 Kaizen Collision Center/Great Plains Auto Body
Parts Central Manager, Estimator, Office Manager
Created and developed the Parts Central Department –
the implementation of the department with four shops.
manage the day to day operations of the office. Perform customer service duties which includes checking customers in and out, accounting, clerical support, working with insurance companies to insure that a timely repair is performed for customers and that all billing and supplemental repairs are billed out on all jobs. Answering all inquiries by the customers as well as insurance companies regarding repairs.
Provide customers with an estimate to repair their damaged vehicle and provide them with information on the repair process and help them through the process by answering any questions and concerns.
9/2014 thru 5/2016 Lowe’s
Head Cashier – perform customer service skills, assist customers with any/all problems, supervise cashiers, schedule breaks, pull cash registers, make sure store is ready for the next business day, make sure all returns are put back in departments. Train new employees.
9/2000 thru 6/2002 Nebraska Health Systems
Switchboard Operator – answer and direct all incoming
calls to the correct departments, on-call doctors or patients. Paging Doctors for patients or other doctors. Provide customer support to patients and all callers.
Education
1974 – 1977 Benson High School. Omaha, NE. - Graduated
1978 Nebraska College of Business Omaha, NE
Major – accounting
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