SUMMARY OF QUALIFICATIONS

My success in being effective as an articulate self-starter and strong team member is found in my commitment to accuracy in details, ability to negotiate solutions to meet goals and timely organized project follow through. I possess Call Center in office and remote experience. I have been able to build and maintain positive customer rapport using soft skills including effective conflict de-escalation and resolution.

EDUCATION

Cincinnati State College Cincinnati, OH

Full time AVP Student

High School Diploma Cincinnati, OH

EXPERIENCE

CVS

October 2022-March 2023

Customer Service Representative

I function as front-end representation of CVS’s commitment to excellence in care of its customers.

As a cashier I handle store sales of CVS Extra Care and Care PASS enrollment

servicing photo and passports,

stocking, taking inventory, keeping the store organized and managing product dates and sales tags.

KelleyStorm Productions, LLC

January 2021 – Present

Singer Songwriter

Vocal performance

Vocal Recording

Songwriting

Fifth Third Bank Call Center

August 2016- May 2018

Customer Service Specialist promoted to Fraud Resolution Specialist

Assisting customers with their banking and billing needs and concerns.

Maintain an updated knowledge of financial alternatives to offer.

My strengths: my ability to work well under pressure as an efficient dependable employee.

Cincinnati Bell

June 2013 – August 2014

Customer Service Rep.

Billing- detailing the billing process.

Sales-promoting products and services

Work from home inbound call center

Customer service and conflict resolution

Peterman Bus Company

September 2012 – June 2013

Bus Monitor

Lifting and transporting handicap wheelchair bound students on and off the bus.

Monitoring and assisting in each student’s safety while in route.

Attending to the students experiencing a pleasant ride such as talking to them and keeping them reasonably calm.

Anything Else Barber & Beauty Salon (Cincinnati, OH)

September 2011 – June 2012

Receptionist

Ensured excellent customer service in a fast-paced environment.

Maintained the appearance of the salon by carrying out various cleaning duties.

Managed the appointment schedules by answering phones and taking messages.

Home Health Aide (Cincinnati, OH)

August 2008 – July 2011

Provided home health care to an elderly client.

Carried out practices of bathing and taking to medical appointments.

Planned and prepared client’s meals according to her dietary guidelines

Tropics A. Bistro (Green Hills, OH)

November 2005 – November 2008

Line Cook

Prepared various menu items properly and efficiently.

Followed through with daily prep work and cleaning responsibilities.

Obtained consistent customer satisfaction by greeting in a friendly manner.

Hannah Kelley

700 Ellen Way #201

Acworth, GA 30102

404-***-**** adxk8f@r.postjobfree.com

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