Sales Associate Customer Service
Resume:
Tajai
McRoberts
Sullivan, Illinois *****
*********@*****.***
Professional Summary
Highly motivated
retail Sales Associate with
extensive customer service
and sales experience.
Outgoing
sales professional with track
record of driving increased
sales, improving buying
experience and
elevating company profile
with target market.
Consistently recognized for
sales performance and
excellence in customer
service.
Focused sales associate with
proven record of
outperforming sales
objectives, exceeding service
standards
and outpacing performance
goals. Solid industry
background with in-depth
knowledge of related
practices and market
fluctuations. Motivated, team-
oriented and enthusiastic
about using skills to boost
sales and support company
success.
Creative well-versed in
successful sales techniques
and approaches, relationship
building and
long-term customer retention
strategies. Demonstrated
competency in client
acquisition and closing.
Focused on maximizing
bottom-line profitability by
satisfying customer needs and
business targets
through skilled promotions.
Offering progressively
responsible sales experience
with industry companies.
Natural leader with
proven record of exceeding
sales targets and driving
customer service excellence.
Skilled in training and
mentoring new associates on
methods and techniques to
build customer retention and
boost loyalty.
Passionate about helping
customers and delivering top-
notch experiences in every
interaction.
Profit-minded Sales
Professional with
demonstrated success driving
sustained revenue by working
and
connecting with customers.
Industrious sales professional
with strong history of
surpassing objectives
by leveraging selling and
advanced people skills.
Talented at generating leads
and demonstrating
products to close high-volume
sales.
Goal-oriented individual
versed in greeting high-
volume of customers and
recommending merchandise
based on individual
requirements. Skilled at
creating displays to promote
higher sales, completing cash
register transactions and
maintaining accurate records
of all transactions.
Skills
Stocking and Replenishing
Merchandising Knowledge
Sales
Point of Sale Knowledge
Product and Service Sales
Multi-tasking strength
Client Service
Dining area maintenance
Point of sale operation
Sales expertise
Cash register operation
Sales training
Sales trends Exceptional
Customer Service
product knowledge
Problem-solving skills
Social perceptiveness
Cash Handling
Relationship building
Work History
Sales Associate
10/2019
to
11/2020
Cutco Cutlery
East Pittsburgh
,
PA
Prepared merchandise for
sales floor by pricing or
tagging.
Trained and developed new
hires in company processes,
product knowledge, customer
service and
selling techniques.
Worked alongside retail
representatives to enhance
product presentations and
advertising
collateral.
Organized racks and shelves
to maintain store visual
appeal, engage customers and
promote
specific merchandise.
Prepared large cash deposits
with zero discrepancies.
Applied security and loss
prevention training toward
recognizing risks and
reducing store theft.
Boosted sales by conferring
with customers to evaluate
purchase requirements and
recommend
best-fit company offerings.
Loaded and unloaded
merchandise using ladder and
pallet jack.
Grew sales and boosted
profits, applying proactive
management strategies and
enhancing sales
training.
Completed orders and
organized product deliveries
to meet customer timetables.
Tracked stock using company
inventory management
software.
Evaluated inventory and
delivery needs and optimized
strategies to meet customer
demands.
Maintained customer
satisfaction with quick and
professional handling of
product returns.
Provided positive first
impressions to welcome
existing, new and potential
customers.
Educated associates on
market trends and stayed up-
to-date on forecasts.
Increased sales by offering
advice on purchases and
promoting additional
products.
Implemented up-selling
strategies such as
recommending accessories
and complementary
purchases to boost revenue.
Trained and developed new
sales team associates in
products, selling techniques
and company
procedures.
Answered customer questions
regarding sizing, accessories
and proper care for
merchandise.
Developed, marketed and sold
full range of products and
support services.
Processed product returns
and assisted customers with
other selections.
Dishwasher
,
10/2019
to
11/2020
Longhorn Steakhouse
–
Greensburg
,
PA
Efficiently loaded and
unloaded dishwashers,
cleaning by hand large pots or
items used often
by kitchen staff.
Stepped into additional roles
during busy times to boost
coverage of important
stations.
Helped team meet expected
demands by restocking work
areas throughout restaurant
such as
server stations, salad bars and
supply cupboards.
Maintained clean and
contaminant-free cooking
equipment
Kept kitchen areas neat and
clean by removing trash and
organizing supplies.
Maintained proper
temperatures, behaviors and
controls to meet or exceed
health department
standards.
Disinfected counters and
wiped down food prep
surfaces to prevent illness and
cross-
contamination from raw
meats.
Oversaw incoming deliveries,
unboxing supplies, shelving
stock and rotating items.
Washed equipment, surfaces,
refrigerators and other areas
and applied sanitizing
chemicals.
Kept all dishes, utensils and
glassware clean and rotated
following safety standards by
properly cleaning
Cleared, washed and stacked
all plates, dining utensils and
trays quickly and without
breaking.
Loaded more than
200glasses, silverware and
dishes into dishwasher each
shift, running
average of
800 plus loads per day.
Established great
relationships with staff by
promoting team-oriented
atmosphere through use of
Communication and
Constructive listening
.Cultivated strong customer
relationships to generate
repeat and referred patronage
by offering
spotless dishes
Assisted with kitchen prep
work to help operations run
smoothly and meet customer
needs.
Troubleshot equipment
malfunctions and completed
minor repairs to keep
equipment functioning.
Increased machine efficiency
by scraping and pre-washing
dishes.
Performed routine
maintenance on
Time
equipment by request of
managers.
Effectively scrubbed and
scoured pots and pans using
Hands
and pads
products to remove burnt-on
food.
Moved items from main
storage areas to easily
accessible small fridge,
freezers and containers to
support kitchen staff
efficiency.
sprayer to loosen food
residue and enhance cleaning.
Efficiently and quickly
cleaned various dishes,
silverware
to provide smooth service
and
reduce wait times.
Gently moved glassware,
crystal and other delicate
items to prevent breakage.
Worked with chemicals such
as detergent, rinse agents and
sanitizers to protect customer
health.
Communicated with team
members to keep operations
running smoothly by helping
with human resources
Boosted team efficiency by
keeping kitchen areas
organized, clean and properly
sanitized.
Completed extra cleaning
work on garbage cans, racks,
dry storage areas and other
fixtures to keep
kitchen spotless.
+ Edit or add your own
Paid close attention to
instructions from supervisor
to complete tasks on time.
Kept work area clean, dry and
free of debris to prevent
incidents and accidents.
Scraped, washed and
efficiently restacked
dishware, utensils and
glassware to keep kitchen
ready
for customer demands.
Caregiver
,
03/2018
to
01/2020
Patriots Home Health Care
–
Pittsburgh
,
PA
Helped clients manage money,
pay bills and shop for
groceries or personal items.
Conferred with supervisor to
discuss patient condition and
medical care.
Assisted patients with self-
administered medications.
Engaged patients in
meaningful conversation,
socialization and activity
while providing personal
care assistance.
Used
Software
and
Software
to maintain records of
services performed and
apparent condition of
patients.
Maintained clean personal
areas and prepared healthy
meals to support client
nutritional needs.
Planned healthy meals,
purchased ingredients and
cooked meals to provide
adequate nutrition for
client wellbeing.
Documented residents'
mental status, sleep and
eating patterns in medical
record books.
Transported individuals to
events and activities, medical
appointments and shopping
trips.
Cleaned house, ran errands,
managed laundry and
completed weekly grocery
shopping.
Monitored, tracked and
conveyed important patient
information to healthcare
staff to help
optimize treatment planning
and care delivery.
Shopped for groceries
regularly in order to keep
house stocked with
necessities.
Assisted with feeding and
monitored intake to help
patients achieve nutritional
objectives.
Provided safe mobility
support to help patients move
around personal and public
spaces.
Helped patients care for
themselves by teaching
proper, safe use of ambulation
assistive devices
such as canes or walkers.
Provided transportation to
doctor's appointments,
grocery stores, salons and
barbershops.
Cashier
,
02/2018
to
12/2018
Walmart
–
North Versailles
,
P
Worked flexible schedule and
extra shifts to meet business
needs.
Helped customers complete
purchases, locate items and
join reward programs.
Restocked and organized
merchandise in front lanes.
Answered questions about
store policies and addressed
customer concerns.
Completed inventory counts
and ordered merchandise.
Greeted over
30
patients per day.
Reviewed weekly sales ads
and monitored price changes.
Maintained current
knowledge of store
promotions and highlighted
sales to customers.
Demonstrated product
features, answered questions,
and redirected objections to
highlight positive
aspects.
Education
11/2016
Soldan International Studies
-
St Louis
,
MO
Accomplishments
Documentation - Wrote and
edited documents
Computer Proficiency - Used
Microsoft Excel to develop
inventory tracking
spreadsheets.
Sales - Increased sales by
6%
over a two year period.
Increased productivity
10
% by implementing several
process improvements.
Resolved product issue
through consumer testing.
Exceeded monthly quota
4
in the development of
Health
.
Used Microsoft Excel to
develop inventory tracking
spreadsheets.
effectively helping with task.
Affiliations
American Marketing
Association
Toastmasters
APICS – Association for
Supply Chain Management
Rotary International
Institute of Electrical and
Electronics Engineers
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