Angela Simon

**** ******* ***** ********* *

West Des Moines IA 50266

515-***-****

adxk80@r.postjobfree.com

Maurices November 2020-Current

●Greet customers as they come into the boutique to shop.

●Assist customers with their looks and help them venture to try new options.

●Knowledge of current sales and rewards/credit card programs.

●Organize new shipments of clothing & accessories

Wells Fargo Financial Crime Specialist August 2020-October 2020

●Navigated multiple monitors daily.

●Received incoming calls from external customers

●Managed transfers and conference calls when needed .

●Listening to customers, to determine how I can assist and which department may help more effectively.

●Determine if concerns are fraud, scam or dispute.

●Communication with team leads and internal coworkers for their assistance on some cases as well as others help with their concerns to the best of my ability.

Wells Fargo Customer Care Recovery Group Research Remediation Analyst 1: Aug 2014-Sept 2016

●Managed a Portfolio of escalated internal customer concerns as well as external customers including 3rd parties.

●Received incoming calls from customers regarding their refinance or purchase of a mortgage.

●Manage Email communication.

●Familiar with the following systems, Gem, home lending portal, ICMP and fidelity MSP.

Wells Fargo Property Preservation Hazard Claims Research Remediation Analyst 1: October 2013-Aug 2014

●Manage a Portfolio of FHA loans Post Sale as well as Pre-sale.

●Carefully review /critique loans to determine the State policies /the loan status/ current location of the process is the correct place for that file to be to then ensure an excellent & efficient review.

●Efficiently balance Wells Fargo Restricted Escrow as well as Corporate Funds required to Repair the property. Ensuring repairs are paid from the claim settlement funds as well as any Corporate Funds being offset by receiving supplemental funds or multiple claim settlements on one property.

●Daily Manage my incoming Emails as well as task list, aged files, and voicemails received from Insurance Vendors regarding files per their specific claim. Understanding this complicated process and being able to explain it to the other Vendors that we work with is crucial to each company’s success.

Military Family Home Loans- Document Specialist 4: September 2011-November 2012

●Manages pipeline of loans for refinancing including, conventional, FHA, and VA loans

●As SPOC, focuses on building productive long-term relationships and creating brand loyalty; provides a full range of services to borrowers including education on process, problem-solving, review updates, communicating with mortgage consultants to provide comprehensive support throughout review.

●Reviews underwriter’s conditions, orders titles, appraisals, verifications of employment, utilizes internal and external programs and resources to obtain required information to prepare file for underwriter

●Reviews, analyzes, and organizes documents provided by borrower; submits prepared documentation to the underwriter

Wells Fargo Home Mortgage-Loan Document Specialist 2 : May 2009-Sept 2011

●Received and dialed outbound calls to borrowers regarding their refinance application.

●Spoke with third parties such as realtors, appraisers, attorney’s, and title companies.

●Organized my own pipeline for follow up calls including special details per case.

●Review underwriters guidelines and document requests well enough to explain to clients why we need specific income or insurance related paperwork.

●Prioritize cases for closings monthly to achieve a specific goal of case closures.

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