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Customer Support Administrative Assistant

Location:
Chattanooga, TN, 37411
Posted:
June 08, 2023

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Resume:

Alvin Lee Poe

**** ******* *** *** *

Chattanooga, TN 37410

470-***-****

GOAL: To close sales with your organization.

WORK HISTORY

TELVISTA

LOCATION: Atlanta, GA (JUN2020 - PRESENT)

JOB TITLE: Telesales Associate/ Team Lead

DUTIES: 150 - 200 Outbound Sales Calls per day, Issuing new orders. Sales Goal of 55 units per month. Building Rapport. Upselling other products. Performed daily coachings for team Members. Scouted and retrained agents by deciphering metrics. Held weekly training sessions. Held motivational and moral driven meetings/events to help push conversion rates. Engineered new sales tactics to sell ELD/Dashcam package to Truckers which increased Cam sales by 30% across the division. Maintain a forecast and targeting sales attainment plan. MS Office ACCOMPLISHMENTS: Promoted to Team Lead

CONTACT: Joshua Long 682-***-****

REDVENTURES

LOCATION: Sandy Springs, GA (JAN2020 - OCT2020)

JOB TITLE: Sales Consultant/ Sales Manager

DUTIES: Converting new utility clients to Sales, Building Rapport. Sales goal of 150 units per month. MS Office. Performed daily coachings for team Members. Scouted and retrained agents by deciphering metrics.Held weekly training sessions. Held interviews for new agents. Hired new agents, Held disciplinary coachings for agents. Held motivational and moral driven meetings/events to help push conversion rates. Maintain a forecast and targeting sales attainment plan.

ACCOMPLISHMENTS: Exceeded Sales Goal, Promoted to Sales Manager CONTACT: Jason Knight 678-***-****

BANK OF AMERICA

LOCATION: Kennesaw, GA (MAR2017 - DEC2018)

JOB TITLE: Preferred Card Sales/ Team Manager

DUTIES: Converting customer support calls into sales. Handling billing issues. Sales Goal 1.8 million in cash a quarter. Performed daily coachings for team Members. Scouted and retrained agents by deciphering metrics. Held weekly training sessions. Held disciplinary coachings for agents. Held motivational and moral driven meetings/events to help push conversion rates. MS Office. Maintain a forecast and targeting sales attainment plan. ACCOMPLISHMENTS: Tripled sales goals, Promoted to Team Manager CONTACT: Chris Ekpo 770-***-****

AT&T

LOCATION: ATT, Conyers, GA (MAR2014 - APR2016)

JOB TITLE: Sales Consultant/ Sales Manager

DUTIES: Converting billing and customer support calls into sales. Handling billing issues, Issuing new orders. Sales Goal of 12,000 - 19,000 a month in Uverse, broadband, internet, cell phone, and home security services. MS Office ACCOMPLISHMENTS: Doubled sales goals, Top 5 Digital Life sales, Promoted to Sales Manager CONTACT: Fredrick Davis 770-***-****

AERUS ELECTROLUX

LOCATION: Fresno, CA/Muscle Shoals, AL (JUN2005 - APR2008) JOB TITLE: Assistant Manager/Store Manager

DUTIES: Issuing new orders door to door. Sales Goal of 8 units per month. Engineered new sales script for getting inside customers' houses. Performed daily coachings for team Members. Scouted and retrained agents by deciphering metrics.Held weekly training sessions. Held interviews for new agents. Hired new agents, Held disciplinary coachings for agents. Held motivational and moral driven meetings/events to help push conversion rates. Manage daily operational cost. Manage P&L for the office. Maintain a forecast and targeting sales attainment plan. MS Office ACCOMPLISHMENTS: Doubled sales goals, Exceeded survey goal, Promoted to Store Manager CONTACT: Michael Rakuski 559-***-****

MILITARY SERVICE

UNITED STATES MARINE CORPS

LOCATION: Camp Lejeune, NC - NAS Lemoore, CA (SEP1998 - SEP2002) JOB TITLE: 4421 - Legal Services Specialist

DUTIES: Processing Non-Judicial Punishments, Courts Martial, and Discharges EDUCATION

CHATTANOOGA STATE COMMUNITY COLLEGE

LOCATION: Chattanooga, TN

MAJOR: Mass Communication – Media Technologies

EXPECTED GRADUATION DATE: May 2011

MARINE CORPS COMBAT SERVICE SUPPORT SCHOOL

LOCATION: Camp Lejeune, NC

PROGRAM CONCENTRATION: Legal Service Specialist, Administrative Assistant GRADUATION DATE: May 1999

COURTLAND HIGH SCHOOL

LOCATION: Courtland, AL

CONCENTRATION: Music (Band and Vocal), Administration GRADUATION DATE: May 1998

References Available Upon Request



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