Virtual Customer Service Representative
Resume:
April Sowder
Monticello, IN *****
*************@*****.***
Please email me at *************@*****.***
Authorized to work in the US for any employer
Work Experience
Market Research Surveyor
GCO Services - Indiana
July 2022 to Present
Political survey research
Document Processor
Blackboard Inc. - Monticello, IN
July 2021 to October 2021
Seasonal position, processing documents for k12 schooling. Fundraising sales representative
Infosicion - Monticello, IN
January 2021 to March 2021
I worked with Saint Jude Children's Research Hospital and their fundraising campaign. Virtual Customer Service Representative
Enhanced Resource Centers - Monticello, IN
August 2020 to January 2021
I worked with wells fargo and helped customers with mortgage related issues. I would also offer new benefits and offers.
Laborer
Pulaski county transfer station - Winamac, IN
September 2018 to September 2019
I handle money and customer service
Seamstress
CDF - Francesville, IN
February 2018 to July 2018
Sewing, keeping track of orders
Housekeeper
Monroe place - Bloomington, IN
June 2016 to October 2016
General housekeeping duties
Assistant Manager
Subway Inc. - Monticello, IN
November 2014 to November 2015
I began subway at age 19. After two months of working there as a general crew member, I was offered assistant manager. From there I achieved my goal in a short period of 6 months. I dealt with payroll, schedules, truck orders, unloading deliveries, daily numbers, bank deposits, weekly inventory, training, hiring, letting members go, interviews, customer reviews, and helping customers in store. I left after a year, for bigger and better opportunities. I moved down to Bloomington, IN and began my search. I moved back up north after 6 months to be closer to my family. And I am still on the look for my perfect career today. I would like to establish a permanent career and build myself up from there. Education
Core 40
West Central Jr./sr. High school
Skills
• Help desk
• Learning technology
Assessments
Attention to Detail: Inventory — Expert
August 2019
Applying systematic processes for managing and storing products and merchandise. Full results: Expert
Construction Safety — Highly Proficient
December 2019
Using safe practices while on a construction site. Full results: Highly Proficient
Basic Maintenance and Repair — Proficient
December 2019
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Vehicle Maintenance — Proficient
December 2019
Knowledge of vehicles, vehicle maintenance, and repairs. Full results: Proficient
Workplace English — Highly Proficient
December 2019
Understanding spoken and written English in work situations. Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Work Style: Conscientiousness — Expert
July 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Highly Proficient
November 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Active listening — Proficient
June 2021
Actively listening and appropriately responding in conversations Full results: Proficient
Sales fit — Highly Proficient
May 2021
Measures the traits that are important for success in sales positions Full results: Highly Proficient
Attention to detail — Proficient
March 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Recruiting — Proficient
April 2022
Managing the candidate sourcing and selection process Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Familiar
May 2022
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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