Support Representative Customer

M ZORAIZ RIAZ

E +923*********

e Jhang, Pakistan

*************@*****.***

ACHIEVEMENTS

Increased inbound sales success rate by 30%

By combining new demo practices and mapping out data-driven

acquisition funnel in real-time

Achieved top 5% sales ranking

By volume and quota for two years in a row

EDUCATION

Intermediate

SKILLS

Soft Set

EXPERIENCE

Sales Executive PROPERTY BRIDGE

Negotiation Networking

Relationship Building Maximizing Sales

I was working in that Real Estate Agency for more than year. I used to work there as a Sales Agent. I worked there with all the passion and consistency, not only with the local clients I also used to deal with our overseas clients as well. Convincing consumers was never easy and time taking, but being emphatic you can sneak in to their zones. Serene is the key to this world.

ceeded sales target standards by an average of 44% in an ultra- competitive ERP softwar

Customer Support Representative MINDBRIDGE

STRENGTHS

I worked there as a Customer Support Representative in their International Campaign powered by Uber. Where we used to deal with their customer query frequently to provide them with a very possible resolution. I’ve learned that good communication is the key to this role, with adequate product knowledge.

Moreover, I have worked in their one of the highly paid project all the way from United Kingdom and Ireland. As it’s said Uber’s core is London so we especially take care their premium delivery drivers providing them premium support.

Above all I’m fond of dealing with the inbound calls with empathy and putting myself into someone’s shoes.

t Connecting with people

People feel comfortable with me and my

ability to show empathy. This helps with the customer support and constantly thinking of the end client in my work.

# Presenting & Public Speaking

Most comfortable in front of an audience, I

have been presenting 7-10 times per week in front of clients and at sales conferences and seminars

" Active Listening

Successfully managed a client portfolio of over 20 ensuring frequent touch points and regular status meetings to ensure continued loyalty by hearing and exceeding their needs

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