Service Representative Center

Jacqueline Dirden

Houston, TX *****

********@*****.***

+1-281-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

HORNE LLP

August 2021 to March 2022

• Performed remote customer service duties with quality

• Answered inbound calls

• Researched accounts to provide the correct response

• Assisted customers with a warm and professional attitude

• Exceeded performance expectations (quality, adherence, call handle time, scheduled hours)

• Resolved customer information and complaints

• Documented all phone interactions

• Deescalated irate callers

In-Class Support Paraprofessional

Spring Independent School District - Houston, TX

January 2013 to October 2020

Commended by teachers and school principal for creative instructional activities and calm, nurturing approach that helped foster an environment conducive to student success. Aided students in reaching cognitive and development milestones, ranging from language acquisition and social skills progress to standardized test score improvements of up to 30% annually per student. Administered all pull-out testing for students with special needs. Adapted curriculum for students with learning disabilities such as autism. Lead Customer Service Representative

Harris County Toll Road Authority - Houston, TX

November 2001 to October 2012

Motivated a team of 40 customer service representatives to achieve highest call center service levels. Troubleshot training operations, identifying areas to improve and provide ongoing support and problem resolution.

Built long-term, loyal accounts through excellent customer service, proactive follow-up and demonstrating care and concern.

Education

Associate of Arts

Lone Star College - Houston, TX

2006 to 2008

High school diploma or GED

Westfield High School

Skills

• Customer Service (10+ years)

• Computer Proficiency (10+ years)

• Communication (10+ years)

• Data Entry (10+ years)

• Mathematical (10+ years)

• Special Education

• Classroom Management

• Tutoring

• Basic Math

• Teaching

• Experience Working With Students

• Childcare

• Special Needs

• Toddler Care

• Organizational Skills

• Curriculum Development

• Experience with Children

• Typing

• Business administration (10+ years)

• Windows

• Filing

• Customer support

• Communication skills

• Computer skills

• Microsoft Office

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