Service Representative Call Center

Alex Adkins

***** ******* **.

Apt. ***

Southfield, Michigan 48075

Home Phone: 248-***-**** Cell Phone: 248-***-**** email address: **********@*****.***

OBJECTIVE: Seeking part time position in customer service or call center EXPERIENCE: Excellent customer service knowledge, skills, and expertise from thirty four years of work history as liaison between the general public and the Federal Government as a Tax Technician for the Internal Revenue Service. (Retired March 2017) PROFICIENCIES: Excellent communication and organizational skills. Ability to assess and analyze complex financial and/or personal issues and resolve any difficulties for both internal and external customers. Skilled in several computer program and applications including Windows 10, Microsoft Office/Word, Microsoft Outlook efaxes, emails. Comfortable in either Call Center environment or independent Tele-Work setting, 40 wpms Data-entry. STRENGTHS: Professionalism Resiliency Leadership Compassion Maturity Critical Thinking Troubleshooting Trainer Problem Solver Personable PRIOR WORK HIGHLIGHTS: (Sept 1982 to March 2017) ADVISORY UNIT, Department of the Treasury, Internal Revenue Service- Trained as customer service representative.

Processing of inquiries submitted through call center or correspondence to resolve accounts. Elected Chairman of Commitment to Excellence Task Force. Co-Authored several manuals for Call Center procedures. Instrumental in releasing erroneous bank levy for taxpayer during 2016 Holiday season. Resolved tax lien issue for quadriplegic veteran February 2017. Yearly Performance Awards for exceeding goals in customer satisfaction.