Service Rep Customer

Ashley E. Schupp

adxjy0@r.postjobfree.com 904-***-****

My objective is to obtain a position utilizing my expertise in customer service with overall knowledge of banking with the benefit of my natural research, organization, and analyzing skills. PROFESSIONAL EXPERIENCE 2022-2023: Deutsche Bank / The Windsor Group / KYC Outreach Analyst with the U.S. and G.B. Team

• Research Ownership and Politically Exposed Parties for entities in the U.S. and Great Britain • Contact clients directly to obtain information not able to be publicly sourced

• Maintain professional relationship while abiding within confidentiality requirements • Research and adapt to Sanctions updates worldwide to prevent disruptions in accounts • Proactively prevent KYC breaches of time and information PROGRAM SKILLS: Lexis Nexis, Experian, S.O.S., PACER, Cayman Registry, KYC, and DocuSign 2021-2022: CitiBank / KYC Operations Associate Analyst / FinCEN Team

• Research Fin CEN trigger and small market business work items

• Utilize internal and external programs to keep Citibank databases current

• Maintain client info in product processors for accuracy while identifying associated risks • File detailed reports to Quality to show records completed and matching government documents PROGRAM SKILLS: Lexis Nexis, Sawgrass, Fin CEN, CitiKYC, FDR, Pega, BEST, G360, DocuSign, Experian, Equifax

MANAGER: Soran Abdullah

2019-2021: CitiBank / Fraud Operations / SAR Team

• Research changing fraud trends on accounts and claims

• Identify risks for clients and Citibank

• File detailed reports to government bodies for further action

• Research all types of transactions (ACH, Wire, Transfer, Check)

• Research all types of accounts (Savings, Checking, Credit Card) 2018-2019: CitiBank / Costco Customer Service Rep

• Handle incoming calls for Costco, Co-brands and Commercial Cards Help Desk • Update and maintain accounts for card holders

• Mentor training classes in both beginning and advanced training

• Acting TSP – assists Trainer with research as well as all metrics for training classes • Lead team wide special events at Citi

• Maintain exceptional results in all areas being reported PROGRAM SKILLS: Trained in current versions of Sawgrass, NCVD, TSYS 1, TSYS 2, and Citimanager MANAGER: Cynthia Brown Direct Line: 904-***-**** email: adxjy0@r.postjobfree.com

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