KIR
CONTACT
Brooklyn, Ny *****
****************@*****.***
KIMBERLY IVORY REYES
7+ YEARS CUSTOMER SERVICE
WILLING TO RELOCATE AUTHORIZED TO WORK IN THE US ANY EMPLOYER
RECIPIENT NAME
BARISTA CUSTOMER SERVICE & CASHIER STARBUCKS • 2394 BROADWAY • NY, NY 10024
FEB 2018- CURRENT
Building customer connections as well as customer loyalty
Efficiently checking out merchandise and upselling to provide the best in store experience guaranteed.
Demonstrating patience, understanding, and willingness to ensure the customer is 100 % satisfied with their visit in today.
The ability to enable consistent sales
Efficiently completing credit, debit & cash transactions using any pos system that is being provided.
Training new employers on the standard company requirements.
Cashier sales associate
Victoria Secret – Manhattan Ny Feb 2017- Oct 2018
Delivering a best in. class, captivating, branded customer experience
Building loyalty with customers along with email and phone capture.
The ability to enable consistent sales
Creating a unique shopping experience
Introducing customers to VS credit card exceeding the application quota every month.
Cashier/ customer service
Associated Supermarket – Brooklyn, NY Jan 2016- Sep 2016
Demonstrating a keen understanding of mathematical abilities via adding, subtracting and calculating percentages
Answering all inquiries regarding returns, exchanges, and discounted merchandise.
Train new cashier’s employees concerning all aspects of the standard requirements of the facility.
Inventory of cash, food, merchandise
Restocking
Pos knowledge / various form of payments.
Cashier/customer service
Five guys – LGA airport – Dec 2015- Sep 2016
Maintained high standards of customer service during high volume, fast paced operations.
Communicating both clearly and positively with coworkers and management
Followed procedures for safe food preparation, assembly and presentation
Resolved complaints promptly and professionally
Taking initiative to go above and beyond for both the work environment and consumers.
Supervise team members to ensure the quality of customer service
Education
Bcc, Bronx ny major: radiology : feb 2016- sep 2020
High school diploma: john adams sep 2016
Skills:
Aside from being a quick learner I am also time efficient and precise with any task given
I am a self-driven leader who loves to teach but also never stop learning new ways to get things done.
Very well at deescalating, 7 + years customer service will teach you that at the very least
Cashier experience 7+ years
Knowing how to operate Microsoft word, excel, etc.
Retail experience 5+ years